Assistant Manager Job Description

Job Description

Our Assistant Managers are essential members of our Management Team. In the absence of the General Manager, they are the leaders in the store. They are responsible for Safety & Legal Compliance, Sales, Operational Excellence, Customer Service & Problem-Solving.

• Delivers quality customer service while maintaining a safe workplace, efficient and productive workflow,

• Manages staff in all store departments
• Leads and directs the work of others
• Accesses and utilizes the computer based time and attendance system on a daily basis in order to control labor costs and adjust scheduling as needed for customer service and traffic flows
• Follows operational standards for cost control, waste reduction, quality, safety, and complete/ on-time service
• Follows policies in the areas of operations techniques, materials usage, shipping and receiving, capacity planning, scheduling, safety, customer satisfaction, employee relations and performance measures
• Provides leadership for problem resolution to facilitate faster improvements and improved working relationships
• Performs other related duties as assigned

Skills

• Demonstrated ability to lead people and get results through others
• Planning for Short/Long Term Objectives & Goals
• The ability to organize and manage multiple priorities
• Problem analysis and problem resolution at both a strategic and functional level
• Employee training and development
• Strong ability to interact in a positive manner with varying types of customers, both retail and commercial
• Excellent interpersonal and communication (written and verbal) skills
• Strong team player
• Commitment to company values
• Extensive knowledge of plant material and garden center merchandise and operations
• Reliable personal transportation
• Ability to follow directions as well as work independently to achieve goals and complete assigned tasks
• Ability to maintain positive relationships with stores and corporate employees at varying levels

• Ability to work outdoors in all types of weather

Physical Aspects of the job

• Frequently bending, twisting and rotating trunk, arms and legs
• Standing 100% of the time/walking 99% of the time/climbing 10% of the time
• Working with arms extended and bent constantly
• Frequently moving parts and stock weighing up to 35 pounds, 10 to 50 feet
• Occasionally moving parts and stock weighing up to 50 pounds; pushing and pulling
• occasionally
• Frequently moving merchandise weighing 10 to 25 pounds from floor to counter
• Occasionally moving and stocking overhead shelves with parts weighing 5 to 15 pounds
• Constant gross hand and finger dexterity; frequently grasping and manipulating
• Constant hand and eye coordination