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We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.
Stanford FCU is a $4 billion company with a global reach of over 86,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!
Who YOU are:
The Member Care Team Manager is responsible of recruiting, selecting, orienting, and training employees and developing personal growth opportunities for team members. Accomplishing staff results by communicating job expectations, planning, monitoring, mentoring, and evaluating job results. Overseeing the performance of all member service and QA evaluations. Running team meetings. Implementing process improvements. Responding to and resolving all escalated queries. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act. Abides by a strict and professional code of conduct world-class service while achieving daily, monthly, and annual sales and service objectives.
What YOU’LL do:
Some of our benefits for YOU:
If you are ready for this awesome opportunity (or know somebody who is) please contact us today!
Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.
Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.
Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.
Full Time
Banking
$102k-128k (estimate)
04/16/2024
05/11/2024
sfcu.org
STANFORD, CA
100 - 200
1959
CELESTE AUGER
$50M - $200M
Banking
As a not-for-profit credit union, our goal isnt to generate profits for stockholders. Its to improve the lives of our members. That means we give back more to our members in the form of higher savings rates, low loan rates and less fees. We proudly serve the financial needs of over 75,000 members across the Stanford, Palo Alto and San Francisco Bay Area communities. We serve the faculty, staff, students and alumni of Stanford University, Stanford Hospital & Clinics, Lucile Packard Childrens Hospital and SLAC. We also serve over 100 local companies throughout the Bay Area, including Google, Fac...ebook, SAP, Amazon, VMware and Visa. We provide retail banking products and services, as well as savings and lending products which include consumer, residential real estate lending and commercial banking. Federally Insured by NCUA. Equal Housing Lender. NMLS #729643
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The following is the career advancement route for Contact Center Manager positions, which can be used as a reference in future career path planning. As a Contact Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Manager. You can explore the career advancement for a Contact Center Manager below and select your interested title to get hiring information.