9 client services associate Jobs in lancaster, pa
Eurofins Agroscience Services is Hiring a Client Services Representative Near Lancaster, PA
Group's key figures are approx. 3 billion Euros turnover, 400 laboratories across 44 countries and more than 35.000 staff.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.
Job DescriptionJob Description
- Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.
- Serve as the primary communication link between the client and laboratory operations
- Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
- Interpret and communicate technical information and manage stakeholder requirements
- Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
- Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
- Work in a team-based environment to meet department and company goals.
- Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
- Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
- Excellent communication skills- with oral and written
- Strong organizational skills and attention to detail
- A strong desire to learn. Eurofins offers a comprehensive training program for this position
- Ability to prioritize work autonomously
- Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
- Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
- Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
- Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.
Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Job Summary
Full Time
$48k-63k (estimate)
05/25/2024
06/21/2024
The job skills required for Client Services Representative include Client Service, Customer Service, Communication Skills, Attention to Detail, Organizational Skills, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
Providing the clients with product and service knowledge.
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The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.
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Planning and making a schedule for the monthly meetings with the clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
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Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
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Review the job description for a Client Services Representative.
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The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
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The representative may be seated at a desk or workstation, or they may be on the phone with clients.
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Step 3: View the best colleges and universities for Client Services Representative.
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