14 Client Services Representative Jobs in Lancaster, PA
Eurofins is Hiring a Client Services Representative Near Lancaster, PA
Company Description
Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures are approx. 3 billion Euros turnover, 400 laboratories across 44 countries and more than 35.000 staff.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.
Job Description
Job Description
·Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.
- Serve as the primary communication link between the client and laboratory operations
- Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
- Interpret and communicate technical information and manage stakeholder requirements
- Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
- Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
- Work in a team-based environment to meet department and company goals.
- Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
- Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
Qualifications
Basic Minimum Qualifications
- Excellent communication skills- with oral and written
- Strong organizational skills and attention to detail
- A strong desire to learn. Eurofins offers a comprehensive training program for this position
- Ability to prioritize work autonomously
- Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
- Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
- Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
- Authorization to work in the United States indefinitely without restriction or sponsorship
The Ideal Candidate will Possess:
- Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
- Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.
Additional Information
Additional information
Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
www.eurofins.com
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Job Summary
Full Time
Scientific Services
$48k-64k (estimate)
10/25/2023
07/22/2024
eurofins.com
PROSPECT HILL, NC
15,000 - 50,000
2015
$50M - $200M
Scientific Services
Related Companies
About Eurofins
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global i...ndependent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries, operating more than 800 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Eurofins is one of the fastest growing listed European companies. Since its IPO on the French stock exchange in 1997, Eurofins sales have increased by 35% each year (in compound average) to over EUR 4.5 billion in 2019.
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The job skills required for Client Services Representative include Client Service, Customer Service, Communication Skills, Attention to Detail, Organizational Skills, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
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Planning and making a schedule for the monthly meetings with the clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
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Review the job description for a Client Services Representative.
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The representative may be seated at a desk or workstation, or they may be on the phone with clients.
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Step 3: View the best colleges and universities for Client Services Representative.
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