Olde Towne Pkwy, Marietta
JOB TITLE: 
Front Office Representative Front Desk $15.00 - 17.00
GENERAL SUMMARY OF DUTIES: 
Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedures, collects patient payments and manages all information necessary for patient visits.
REPORTS TO: Office Manager
RESPONSIBILITIES:
• Duties include but are not limited to:
• Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed.
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary.
• Collects co-payments and outstanding balances.
• Manages patient monies collected and closes batches at end of day.
• Provides necessary release and HIPAA forms to the patient for completion and signature
• Informs clinical staff or other appropriate parties of patient arrivals
• Generates fee tickets when patients arrive and assemble patient charts for next day visits
• Ensures patient referrals are obtained as required by managed care plans.
• Monitors schedule and organizes patient flow for office appointments; communicates end of the day no shows to the scheduling area.
• Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Office Manager.
• Meets or exceeds quality and productivity standards as set by the Office Manager.
• Answers emails and voicemails and returns patient calls in a timely and efficient manner.
• Completes requests for information from other staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts.
• Abides by and promotes HIPAA compliance; maintains the strictest confidentiality with regards to patient information.
• Participates in staff meetings as directed by the Office Manager.
• Participates in marketing activities as directed by the Office Manager.
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager.
• Any other duties and/or special projects as assigned.
 
REQUIRED EDUCATION, SKILLS, AND EXPERIENCE:
• High School Diploma or GED required.
• Certified Medical Assistant preferred.
• 2-3 years of specialty clinic experience, gastroenterology experience preferred. 
• Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Office applications.
 
ADDITIONAL SKILLS AND EXPERIENCE:
Front Desk Representative must be able to:
• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect.
• Displays a professional outgoing warm and helpful attitude.
• Possesses compassion for dealing with people who are ill and need help.
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager.
• Work under pressure; assess, respond, and communicate issues in a timely manner.
• Communicate clearly with patients and coworkers through the telephone, email, and in-person.
• Interpret and apply clinical and non-clinical policies and procedures.