Overview

Staffing Pros, a division of VETS Inc., is recruiting for multiple Tier I Help Desk Technicians in Ashburn, VA. 

Responsibilities

The Tier 1 Technician position is the first line in providing customers with technical support from the customers HQ Support Operation Center.

• Provide end user technical support from tickets received by phone, email, or customer portal
• Escalate tickets to tier 2 and tier 3 support technicians as needed
• Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
• Workstation imaging
• Virus/Malware removal
• Participate in weekly on-call rotation
• Maintain and update documentation

Qualifications

• Excellent verbal and written communication skills
• 2-3 years providing IT support to end users
• Experience with administration of Office 365 and Office product suite
• Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
• Understanding of VoIP technologies, administration and troubleshooting
• Knowledge of SaaS based products, and management of customer licenses
• Excellent communication skills both written and verbal
• Resourceful, and able to take initiative in a dynamic environment
• Experience with ConnectWise Manage PSA, ConnectWise Automate RMM, and IT Glue documentation platform preferred
• Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
• • ITIL Foundation
  • CompTIA A
  • CompTIA Net
  • CompTIA Security

Preferred Qualifications:

• Prior MSP experience a plus

EEO Statement

Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information