Job Type : Full-time

Schedule : Tuesday - Saturday

Hours : 40 - 45 hours per week

Overview : Are you passionate about animals and thrive in a fast-paced environment? Join our team at the Humane Society of Greater Miami as a Clinic Customer Service Representative! Under the supervision of the Clinic Manager, you'll play a crucial role in providing outstanding customer service to our clients while promoting wellness services and ensuring a positive experience for all.

General Duties : Guest Services :

Guest Services :

• Project a professional image of the organization through dress and appearance.
• Provide friendly and personable assistance to clients, anticipating their needs.
• Manage guest service issues independently, finding creative solutions to problems.
• Serve as a liaison between customers and staff, providing service information and pricing.
• Ensure guest safety by adhering to emergency procedures.
• Maintain cleanliness and orderliness of workspace and storage areas.
• Gather information from surgery clients for scheduling purposes and assist with surgical and vaccination check-ins.

Clerical :

• Input and register rabies tags, certificates, and microchips.
• Prepare new client files and pull existing client files for clinic technician.
• Create invoices and charge out clients.
• Input client information into computerized tracking systems.

Sales :

• Promote scheduled promotions and sales to clients.
• Maintain Daily Sales Reports (DSRs) and submit them promptly to the Finance Department.

Other :

• Treat all animals humanely, properly, and with compassion.
• Communicate regularly with colleagues in other departments.
• Perform related duties as assigned.

Qualifications :

• An animal lover with a passion for animal welfare.
• Very personable and comfortable working in a high-paced environment.
• Excellent written and verbal communication skills.
• Strong customer relations skills and leadership capability.
• Ability to prioritize, organize, problem solve, and coordinate daily activities.
• Interpretation of statistical reports and financial information.
• Proficiency in Word and Excel.
• Bilingual in English and Spanish is a must.
• Familiarity with veterinary terminology and animal preventative healthcare.

Education and Experience :

• Prior job experience working in an animal shelter, animal hospital, or other animal welfare environment strongly preferred.
• Experience in planning, judgment, implementation, communication, staff development, interpersonal skills, and cost containment.

Join our team and make a difference in the lives of animals and their owners! If you embody a love for animals, are personable, and thrive in a fast-paced environment, we encourage you to apply.

Please send your resume to

kbatista@staffingnow.com

Last updated : 2024-05-06