Scope of Position. The Assistant Director of Security will assist the Director of Security in managing security operations daily. Areas of responsibility include safety of property assets, Associates, and guests. He/she will maintain logs, certifications and documents required by law as well as training and ensuring that Associates are following the standard operating procedures. Position Requirements. Prior experience in luxury hotel resort/envi...
Scope of Position. The HRIS Coordinator will assist in carrying out the daily activities of the Human Resources office, implement (process) improvements, ensure data quality, and maintain all employee documentation through our HRIS system. The HRIS Coordinator will also be the go-to subject matter expert for the system used in the organization. He/she will focus on delivering HR services that meet or exceed the needs of Associates and enable busi...
Scope of Position. The At Your Service Supervisor is responsible for supervising and training the agents (PBX Operator) who provide a general service outlet for guests, by eliminating the call around process for any guests’ reservations, requirements, complaints or comments, before, during and after a guest stay. He/she will have a complete understanding of AYS and Front Office staff's roles and duties and be able to perform duties at any given t...
Scope of Position. The Barista is responsible for ensuring guest satisfaction by mixing and serving beverages for guests and filling orders. He/she will provide guests with efficient, accurate and courteous service according to Starbucks & JW Marriott Turnberry Miami Resort & Spa standards. Position Requirements. Professional demeanor appropriate for a luxury environment. Able to handle a multitude of tasks in an ever-changing environment. Demons...
Scope of Position. The Director of Front Offices primary responsibility is to improve the guests experience through the management of the Front Office Manager, Guest Service Manager, Front Desk Agents, At Your Service Agents, Rooms Controller, and other associated departments. The Director of Front Office also holds accountability for instilling consistency JW Marriott Turnberry Miami Resort & Spa standards as well as generating and promoting ide...
Scope of Position. The Recreation Manager will be responsible to lead, coordinate, and administer Recreation, Pool and Guest activities to ensure profitability, quality standards and services, and guest satisfaction for the pool area. Position Requirements. Professional demeanor appropriate for a luxury environment. Pool operation / recreation experience is required. Minimum 2-3 years experience in a supervisory / leadership role is required. Eff...
Scope of Position. The Spa Concierge is responsible for the overall operation of the spa reception area and telephones. He/she will always provide efficient and courteous check in service to guests and members. The Concierge is responsible for guest relations, spa appointment bookings, handling payments and retail sales. Position Requirements. Minimum of 2 years’ experience in Spa industry or hospitality preferred. Computer literacy in Microsoft ...
Scope of Position. The Director of Security manages the security operations daily. Areas of responsibilities include protection of property assets, associates, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operation Procedures. Strives to continually improve guest and associate satisfaction while ...
Scope of Position. The Cocktail Server is primarily responsible for welcoming and acknowledging the guests, taking orders, serving beverages, and making order suggestions to customers in a luxury brand inspired hotel environment where attention to detail is key. The Cocktail Server will provide guests with the best efficient, accurate and genuine service possible and exceeding guest expectations by always paying attention to guests needs. He/she ...
Scope of position. The At Your Service Agent is responsible for answering calls made to the hotel and direct them appropriately to hotel extensions or guestrooms eliminating the call around process for the guest. He/she will clearly communicate with guests regarding hotel information, events, and emergencies. Position Requirements. Professional demeanor appropriate for a luxury environment. Minimum 1-2 years of luxury hotel experience required or...
Scope of Position. The Rooms Controller will work in partnership with Front Desk and Revenue Management with a focus on managing the hotels room inventory to maximize revenue pertaining to guestrooms. The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping, and the Front office. Position Requirements. Professional demeanor appropriate for a luxury...
Scope of Position. The Retail Sales Associate will provide suggestions, information, and assistance to guests as requested. Responsible for substantial knowledge of products in assigned store as well as general product knowledge regarding merchandise for sale in other retail outlets on property. Position Requirements. Professional demeanor appropriate for a luxury environment. Minimum of one (1) year retail experience required, preferably in a ho...
