36 Customer Service Manager Jobs in Miamisburg, OH
Staco Energy Products is Hiring a Customer Service Manager Near Miamisburg, OH
Description
The Manager is responsible for being the single point of contact for inbound Service Center calls. You will receive inquiries from customers via multiple points; phone, email, and web generated, and track them to closure. You will enter and maintain the inquiry into our ERP / CRM database and monitor the call and/or case from beginning to end. You will also manage the Service Dispatch and the Service Quote activity. You will be cross trained in both Service Dispatch and Service Quote responsibilities to handle any overflow work from these areas. You will be the primary contact for customer satisfaction within the Service Department.
Requirements
Job Summary
Full Time
Durable Manufacturing
$85k-111k (estimate)
03/16/2024
05/15/2024
stacoenergy.com
MIAMISBURG, OH
50 - 100
1937
JEFF HOFFMAN
$10M - $50M
Durable Manufacturing
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About Staco Energy Products
Staco Energy Products is a manufacturer of UPS, power factor correction, active harmonic filters, voltage regulation, power conditioning and variable transformers for commercial, industrial, utility and government applications. Power quality can present many challenges. At Staco Energy, helping you achieve success to protect and improve your electrical power system is what we do best. With a wide reaching product offering, our tailored solutions approach can benefit your business by providing better managed control of energy usage, while reducing costs.
The job skills required for Customer Service Manager include Customer Satisfaction, Problem Solving, Written Communication, Time Management, CRM, Customer Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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