Description

THE COMPANY

Americans who protect loved ones, communities, our Country, and our way of life choose Staccato. These heroes perform their best with our 2011® pistols and know we have their backs for life. With a customer-first mindset, we create relationships with Staccato owners. We are focused on delivering them the best American ingenuity and manufacturing through our portfolio of 2011® pistols for duty and defense, concealed carry, and competition. Insanely accurate and easy to shoot, Staccato pistols are trusted by many elite law enforcement teams, such as the US Marshals SOG, the Texas Rangers, and LAPD’s prestigious Metro unit. Staccato pistols are fast becoming the pistol of choice for professionals, civilians, and shooters of all skill levels. Proudly made in America and handcrafted in the heart of Texas, over 25% of our team members are veterans, and 100% are patriots. We strive relentlessly to achieve our best, a common bond we share with our employees and customers.

THE MISSION

We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.

THE POSITION:

The IT Network Administrator will setup new computers and handle support requests as they are submitted to the help desk.

DUTIES & RESPONSIBILITIES

All duties and responsibilities include but are not limited to the following: 

• Provide first-level technical support to end-users via phone, email, and in-person to resolve hardware, software, and network-related issues.
• Diagnose and troubleshoot problems with Windows-based servers, macOS computers, and peripheral devices such as printers and scanners.
• Assist users with account setup, password resets, and access permissions in Microsoft 365 systems, including Exchange Online, SharePoint, and OneDrive.
•  Install, configure, and update software applications on Windows and macOS platforms, ensuring compatibility and compliance with company policies.
• Collaborate with other IT staff to escalate complex issues and follow up on problem resolution to ensure timely resolution and minimize downtime.
• Document support requests, resolutions, and troubleshooting steps in the help desk ticketing system, maintaining accurate records for future reference.
• Provide user training and guidance on IT systems and best practices to enhance productivity and efficiency.

QUALIFICATIONS 

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven experience working in an IT support role, providing technical assistance to end-users in a Windows and macOS environment.
• Strong knowledge of Windows operating systems, including Windows 10 and Windows Server, as well as macOS operating systems.
• Familiarity with Microsoft 365 systems, including Exchange Online, SharePoint, OneDrive, and Teams.
• Excellent troubleshooting skills and the ability to diagnose and resolve hardware, software, and network issues efficiently.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are a plus.