Description

Guest Services Representatives provide an exceptional guest experience while greeting, making recommendations, taking phone reservations, and selling tickets. Guest Services Representatives project a professional image and proactively look for ways to make the guest experience memorable as well as quickly addressing any issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with all guests in a fun and upbeat manner through:
• Greeting: Welcome guests in a warm and friendly manner; answer questions and help plan visits
• Cashiering: Conduct ticket transactions for all venues and provide suggestions based on age, demographics and interests; share available promotions, combos and specials
• Reservations: Provide general and event-specific information; make suggestions based on age, demographics and interests, and conduct ticket transactions to callers
• Parking: Conduct parking transactions as guests leave the parking lot.
• Develop and maintain a thorough knowledge of Science Center operations and procedures
• Monitor guest behavior, enforcing basic safety, security and emergency procedures
• Ability to manage large groups of school age children and communicate with their chaperones
• Perform other duties as required

Requirements

 QUALIFICATIONS

• Outgoing, service orientated personality
• Patient, good listening, problem solving and speaking skills
• Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds
• Ability to perform job duties as part of a team without close supervision
• Perform cash and credit card transactions in an accurate and efficient manner
• Must be available to work varied hours, including weekends, evenings, and holidays
• Present a clean and professional appearance by adhering to the uniform policy

EDUCATION/EXPERIENCE

• HS diploma or GED required. Minimum of one year of college or university highly desired; area of concentration in hospitality industry, science, or education a plus
• Successful experience handling a variety of customer situations
• Cash handling, including counting down a register
• Basic ticketing system knowledge a plus
• Telephone reservation or customer-oriented telemarketing highly desired

LANGUAGE SKILLS

Excellent oral, written communication and interpersonal skills; ability to speak any additional languages a plus

MATHEMATICAL SKILLS

• Basic high school mathematical skills
• Microsoft Excel and Word knowledge beneficial

PHYSICAL DEMANDS

• Must be able to stand or sit for prolonged periods of time
• Standard (with correction) hearing and day/night vision
• Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors.
• Must be able to lift up to 30 pounds

WORK ENVIRONMENT

• Busy, and at times very loud public museum setting, with some outside parking booth responsibilities – ability to withstand loud, crowded areas.
• May be called upon for last minute shifts because of call offs or short-staffing for scheduled events
• Must be able to work in variety of environments including outside and in all weather conditions