Company DescriptionThe Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270. Our hotel has a variety of amenities to offer our guests, who we pamper and pride ourselves with the service we offer.Job DescriptionWe are seeking a Guest Service Agent to assist our guests at the Front Desk. The position duties include checking guest in / out of hotel, providing information about hotel and the city and servicing the guests' immediate needs as thoroughly as possible. Requires quick thinking in responding to inquiries & problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction. Previous hotel experience a plus! Full-time, shifts could include evenings and weekends.QualificationsThe Company may consider equivalent combinationof acceptable education and experience providing the knowledge, skills andabilities cited below. Education and Experience: High school education or equivalent experience.Guest service, basic accounting, and familiarity with hospitalityindustry practices preferred.Skills and Abilities:Ability to understand and provide friendly guest service.Ability to correctly process check-ins and check-outs, answers questions,and resolves guest requests in compliance with policies and procedures, brandstandards, and federal, state and local regulations. Ability to processesguest bills and collects payments in compliance with cash handling, credit cardprocessing and accounting policies and procedures. Ability to timelycompile facts/figures, identify and investigate issues and resolve basicmatters. Ability to follow an appropriate course of action based onpolicies and procedures. Ability to operate a computer, calculator, phoneand other office equipment. Attention to details with good organizationaland efficient time management skills. Consistent professional attitude and behavior witheffective listening and communication skills. Ability to work in a fastpaced environment, sometimes under pressure, while remaining flexible andefficient. Ability to satisfy the legal requirements for employmentwithin the jurisdiction. Working Conditions & Physical Effort:Work is normally performed in an interior hotel environment. While performing jobduties, the associate speaks, listens, completes documents, processes requestsand operates office equipment such as a telephone, calculator, computer, copierand fax. Physical requirements include extended periods of standingand/or walking, bending, reaching, pulling, pushing, kneeling, and lifting upto 50 pounds. The job requires close vision with or without correctivelenses. This position may be required to operate a motor vehicle.Additional InformationAll your information will be kept confidential according to EEO guidelines.