Summary of Responsibilities:

This position is responsible for supervising and training 4 full-time ticket office staff members and the hiring, supervising, and training of 20-25 part-time ticket office staff members. This position will outline and maintain customer service standards for full-time and part-time staff, providing additional training when necessary. This position, along with the Ticket Operations Manager, Ticket Fulfillment Manager, and Ticket Operations Director, carries out supervisory duties throughout the Cardinals season and additional special events. The Ticket Operations Supervisor is responsible for coordinating ticket operations functions, including ticketing configuration and inventory management for primary events, in addition to leading event setup for ancillary events throughout the year, specifically in support of Corporate Sales/Cardinals Care, Stadium Operations, and Ballpark Village. Willingness to work flexible hours, including but not limited to evenings, weekends and holidays.

Essential Functions of the Job:

• Supervise, train, and maintain/hire a roster of 4 full-time and 20-25 part-time ticket sellers.
• Create and uphold customer service standards for staff, from ticket windows to fan-facing email communication.
• Configure, administer, and provide high-level customer support for the Ballpark Pass program
• Primary contact for Ballpark Village and Stadium Tours/Museum event setup, configuration, and troubleshooting.
• Balance, reconcile, and deposit cash and check payments and gift card sales at close of ticket office on game and non-game days.
• Position will serve as manager-on-duty during St. Louis Cardinals games and special events.
• Maintain readiness of ticket office equipment
• Assist other departments in organization with ticketing needs
• Provide ongoing support and training to larger ticket sales department

Education and Experience Required:

• Bachelor's degree in Business, Sales, IT, or related field, or combination of years of experience and education;
• 2 years of experience with collegiate/professional sports team or entertainment venue
• 2 years of experience in ticketing and ticket technology with a professional sports team
• 1 years supervisory experience
• 1 years experience with cash controls and handling funds
• Basic knowledge of ticketing software;
• Basic knowledge of MS Office suite (Word, Excel, Outlook);
• Good communication skills,
• Ability to work with multiple parties to educate staff, troubleshoot common issues, and improve efficiency

Education and Experience Preferred:

• 2 years coordinating full-time or part-time staff or responsible for equivalent customer service program;
• 2 years in supervisory role
• 2 years experience handling cash sales, reconciling banks, vault counts, etc.
• Experience motivating and developing a hourly seasonal sales team
• Experience with using either Ticketmaster, Paciolan, or Tickets.com ticketing software
• Experience interviewing, hiring and training staff
• Detail-oriented but also able to work in and lead a fast-paced, dynamic, team environment