Overview:

In the role of CSR - Renovations Coordinator, you will serve as an integral member of our service department, specializing in the management of our renovation business unit. Your primary responsibility will be to deliver exceptional customer service, acting as the first point of contact for our customers. In addition to standard customer service duties, you will have the specialized role of managing the scheduling, communication, and payment processes for all renovation projects. This position requires a keen ability to juggle multiple tasks while maintaining a high level of organization and customer satisfaction.

Core Responsibilities:

• Customer Service Excellence: Respond to customer inquiries via phone, email, text messages, and social media with empathy, professionalism, and efficiency. Ensure every customer feels valued and supported throughout their interaction with our service department.
• Renovation Project Coordination: Oversee the scheduling of renovation projects, ensuring that timelines meet customer expectations and resource availability. Act as the main point of communication between customers, the renovations team, and any subcontractors involved.
• Communication Lead: Maintain open lines of communication with customers throughout the renovation process. Provide regular updates on project progress, address any concerns or changes, and ensure customers are informed and satisfied with the handling of their projects.
• Payment and Invoice Management: Coordinate the payment schedules for renovation projects, ensuring invoices are accurate, reflect the agreed-upon terms, and are issued and collected in a timely manner. Work closely with the project manager to manage and track payments related to renovations.
• Scheduling and Logistics: Work with dispatching and the renovations team to create efficient schedules. Ensure that the necessary resources, including personnel and materials, are available as needed for each project.
• Follow-Up and Relationship Building: Conduct follow-up communications post-renovation to assess customer satisfaction and address any lingering concerns. Build and maintain strong relationships with customers, encouraging repeat business and positive referrals.

Role Dynamics:

Your role as CSR - Renovations Coordinator places you at the heart of our service department's customer interaction, with the added responsibility of managing the intricate details of our renovations business unit. You will collaborate with various teams, including service technicians, project managers, finance, and dispatching, to ensure seamless operations and the highest level of customer service.

Through your diligent work in scheduling, communication, and payment management, you will contribute significantly to the efficiency and success of our renovation projects. Your ability to balance customer service excellence with detailed project coordination will be key to enhancing our company’s reputation and customer satisfaction.

Impact:

Your role is critical in upholding our commitment to providing exceptional customer service while efficiently managing the unique demands of the renovation business unit. By ensuring smooth operations and positive customer experiences, you will play a pivotal role in the growth and success of this important segment of our business. We are confident that your contributions will lead to continued success and customer loyalty.