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The Information Technology Department has an immediate opening for a full-time (40 hours/week) individual to provide the first point of contact and resolution for faculty, staff and students for technical support for all hardware and software installed at the University. Qualified candidate must have experience with: Active Directory; Microsoft Windows and Macintosh operating systems and hardware; troubleshooting hardware such as printers, scanners, projectors, and multimedia equipment. Qualified candidate must maintain accurate records, effectively communicate both orally and in writing, and interact well in a team environment while managing multiple competing priorities and diverse tasks. Being available to work a variety of hours, including evening and weekend hours, possessing strong customer service, analytical and project management skills as well as the ability to learn new technologies quickly is a necessity. A minimum of 2 years of experience using and operating a Windows environment is required. The position requires an Associate's degree and/or 2 years of relevant experience with preference given for a degree in the Computer Science field. St. Ambrose University is an independent, comprehensive, and Catholic diocesan university firmly grounded in the liberal arts and is committed to fostering a respectful environment that recognizes and embraces diversity among all students, faculty, and staff. As an equal opportunity institution, St. Ambrose actively seeks applications from members of underrepresented groups. Apply online at https://stambroseuniv.applicantlist.com and upload a cover letter, resume, and contact information for three professional references. Review of applications will begin immediately and continue until the position is filled. EOE
Full Time
Colleges & Universities
$44k-54k (estimate)
08/26/2023
05/23/2024
sau.edu
DAVENPORT, IA
500 - 1,000
1882
Private
KOURTNEY MANNALL
$50M - $200M
Colleges & Universities
St. Ambrose University is a liberal arts university that specializes in business, industrial engineering, nursing and physical therapy.
The job skills required for Service Desk Support Specialist include Customer Service, Technical Support, Operating System, Computer Science, Microsoft Windows, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Support Specialist. You can explore the career advancement for a Service Desk Support Specialist below and select your interested title to get hiring information.