• Partner Onboarding
  • Overseeing the onboarding process, which includes contract negotiations, legal agreements, and aligning partner expectations with company objectives.
• Partner Certification
  • Manage and maintain the partner certification courses and process.
• Relationship Management
  • Acting as the primary point of contact for partner inquiries, concerns, and escalations.
  • Conducting regular meetings and check-ins to ensure alignment and effective collaboration.
• Deal Registration and Opportunity Tracking
  • Tracking partner performance against predefined key performance indicators (KPIs) and targets.
  • Manage deal registration process and opportunity tracking in salesforce.
• Collaboration
  • Coordinating cross-functional efforts between internal teams and partners to ensure successful joint projects or campaigns.
  • Promoting collaboration, knowledge sharing, and best practice adoption between the partner and the company.
• Operational Efficiency
  • Identifying and addressing operational bottlenecks or issues in partner processes.
  • Developing and implementing process improvements to enhance the efficiency of partner operations.
• Communication and Enablement
  • Establish a process that provides partners with necessary training, resources, and documentation to effectively promote and sell the company's products or services.
  • Communicating updates, changes, and important information to partners in a timely manner.
• Financial Management
  • Managing financial aspects of partner relationships, including revenue sharing, commissions, and invoicing.
  • Monitoring and reporting on financial performance related to partnerships.
• Reporting and Analysis
  • Generating regular reports and analysis on partner performance, which can be used to make data-driven decisions and refine partnership strategies.

• Bachelor's degree in business, marketing, or related field (MBA preferred).
• Proven experience in partner operations or a similar role.
• Strong project management and organizational skills.
• Excellent communication and relationship-building abilities.
• Familiarity with Salesforce or other CRM systems.
• Analytical mindset and ability to derive insights from data.
• Financial acumen related to partner relationships.
• Ability to work cross-functionally and lead collaborative efforts.
• Legal and contract negotiation skills.
• Knowledge of partner certification processes and best practices.
• Consistently detail-oriented, organized, and quality-focused.
• Ability to work under minimal supervision.
• Ability to communicate issues and potential solutions effectively.
• Ability to adjust working hours to support meetings/presentations for sales opportunities worldwide.
• This role may require up to 25% or more travel

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