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Department –Front Desk
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
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Day to Day
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge Rewards Club members and returning guests, in person or on the phone.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues you’re your help. _________ ________________________________________________________________________
Skills & Qualifications
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language - extra language skills would be great, but not essential
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job
You’ll have a high school diploma or qualification.
Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling __________________________________________________________________________________
Success Factors
Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
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The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Education:
Experience:
Work Location: One location
Full Time
$27k-37k (estimate)
01/27/2023
02/24/2023
The job skills required for Front Desk Agent (Full Time) include Guest Service, Problem Solving, Communication Skills, Listening, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent (Full Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent (Full Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent (Full Time) positions, which can be used as a reference in future career path planning. As a Front Desk Agent (Full Time), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent (Full Time). You can explore the career advancement for a Front Desk Agent (Full Time) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.