Now Hiring: Guest Services Agent/Night Auditor
CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Guest Services Agent for the Holiday Inn Express Mebane, NC. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing the team members as the best asset, and providing value to our business partners, owners and IHG brand.
The guest service agent/night auditor will demonstrate the ability to work independently while providing excellent guest service and achieving excellent Guest Love scores for overall experience and other key metrics. The position will also be responsible to follow basic accounting and general business procedures to assure the hotel's reporting is complete and accurate. Guest security and safety are most important to CUSA, LLC and the Guest Service Agent/Night Auditor position is crucial to assure every guest has a pleasant, safe, and secure stay in compliance with the IHG brand standards. This position is also required to answer guest questions and make recommendations about the hotel and local area while enrolling new 1 Rewards members. Completes their job duties in conjunction with the hotel's policy and procedures.