Description

About our resort& company:

Fun Bartender/Server Job working poolside at The Wilde Resort and Spa. Bar hours 11am - Sunset working 6 hour shifts on average. Great opportunity to learn, earn and delight guests.

The Wilde Resort and Spa is the #1 rates boutique resort in Sedona, AZ. It is a 105 rooms full service, lifestyle resort that has a way of transforming both guides and guests. It is not how we work, it is how we live that pulls our culture together. We live by the mantra; “go above and beyond to ensure all guests and guides feel welcome cared for and eager to return.

The Wilde is managed by Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com/

PURPOSE:

A Food & Beverage Pool Bartender/Server is responsible for assisting in ensuring first quality food and beverage service, while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Food & Beverage sales revenues beyond budget. To be successful in this job, you will need experience and knowledge with spirits, wine, beer, non alcoholic beverages, bar operations.

ESSENTIAL FUNCTIONS:

• Maintain regular attendance in compliance with property standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with property standards and regulations to encourage safe and efficient hotel operations.
• Weigh, measure, mix and prep ingredients according to recipes.
• Ensure that kitchen area/equipment and utensils are cleaned & properly maintained.
• Check food and beverage ingredients for freshness/quality control.
• Prepare drinks according to approved menu recipes, while ensuring the consistency of product and presentation.
• Maintain a friendly and warm demeanor at all times.
• Be familiar with the organization of the property and know the function of each department.
• Maintain close communication links with all guides, seeking input regarding food and beverage issues and acting as a motivating influence.
• Maintain service standards throughout the department.
• Immediately follow up on accidents, problems or guest complaints in at the pool bar.
• Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits.
• Maintain proper consistent disciplinary actions for all pool guides.
• Be familiar with Aloha P.O.S. system and Opera Cloud PMS used in the resort.

• Be familiar with Time & Attendance System (paycom) to manage and approve time cards; and submit to accounting in compliance with Wage & Hour guidelines. Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
• Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and Guest Comment Cards.
• Assist in monthly food and beverage inventories and reconciliations

NON-ESSENTIAL FUNCTIONS:

• Initiate and promote sales efforts for all service personnel.
• Perform general cleaning tasks to adhere to health and safety standards.
• Perform special projects and other responsibilities as assigned.

OTHER PERSONNEL ISSUES:

• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS/ Springboard Rules of Conduct.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
• Report any unusual occurrences and/or request to the Food & Beverage Manager.
• Read and abide by all the regulations and rules of conduct stated in the associate handbook.

Field Label

Qualifications

JOB REQUIREMENTS:

Education & Experience: Prior food and beverage experience as server or bartender desired. Entry level knowledge of beverage products. d preferred. High School diploma or equivalent required.

Skills & Abilities:

• Long hours sometimes required
• Heavy work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Travel required: None

Hours Required: Flexible; Scheduled days and times may vary based on need

Interested and qualified candidates, please apply directly at www.springboardhospitality.com/careers

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

Application Completion Message

'Thank You'

Knocked Out Message

'Thank You'

Qualifications

EXPERIENCE:

• Prior Experience:
  • 1 Previous bartending experience in hospitality or fast paced environment preferred.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and or micros station.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Must be 21 years of age to serve alcoholic beverages
• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.