Summary/Objective

The position of Family Service Advisor is established to assist families and individuals with planning for funeral and cemetery needs which includes pre-need funeral, pre-need cemetery, and at-need.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following duties are an overview of the primary duties and responsibilities of the Family Service Advisor and should not be considered an all-inclusive list.

· Strong verbal and written communication skills

· Ability to build and maintain strong relationships with internal associates at all levels and with outside client families, vendors, and organizations

· High level attention to detail

· Self-starter with the ability work in a fast-paced environment and prioritize multiple projects

· Experienced or ability to learn multiple computer programs and platforms

· Must Possess or have the ability to obtain an Ohio insurance license

Primary Duties but not limited to:

Family Service Advisor – Spring Grove Cemetery & Arboretum

· Ability to work independently and maintain the highest levels of professionalism

· Outstanding customer service skills and sensitivity to grieving families

· Handle confidential correspondence, including compiling letters, editing, re-writing

· Outstanding presentation skills, prospecting and closing skills

· Work Duty days when on the schedule.

Development/Training for FSA’s (Family Service Advisor)

All FSA’s must obtain their insurance licenses through Ohio within the first three (3) weeks of employment.

Once licensing has been secured, the initial training period consists of a base salary lasting up to 180 days. Once training has been completed the FSA’s then converts to a draw plus commission plus bonus. We offer excellent income potential with bonuses and sales incentive awards, including comprehensive benefits and a company matching 401K.

Achievement Orientation: Sets high standards of achievement for self. Proactive, and consistently seeks operational improvements.

Customer Service Orientation: Demonstrates a commitment to anticipating, understanding, and responding to both internal and external customer needs. Is sensitive to the unique needs of customers in the Death Care Industry. Takes responsibility for meeting customer needs and promptly solving customer problems.

Communication: Expresses ideas, assignments, instructions, and feedback clearly and concisely. Uses verbal, non-verbal, and written strategies appropriate to the intended audience --- with individuals, work teams, and other groups.

Interpersonal Sensitivity: Demonstrates sensitivity to the emotional and related needs of others. Is respectful of others and enhances confidence and self-esteem in co-workers and others. Brings personal balance and consistency of behavior to supervisory tasks.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to talk and/or hear. The employee frequently is required to sit; stand; walk; squat; and reach with hands and arms. Required to lift up to 20 pounds.

Position Type/Expected Hours of WorkThis is a full-time non-exempt position. Business days and hours of work are:

Monday through Sunday

TravelLocal travel may be required for support.

Required Education, Knowledge, Skills, Abilities and Experience

• EDUCATION: High School diploma or equivalent preferred
• EXPERIENCE: Strong technical skills preferred. Must be proficient in word processing, spreadsheets, and have the ability to pick up new technology quickly.
• Strong business communication skills are necessary.
• Maintains a positive attitude and able to work with diverse client families and other associates.
• Must be multi-task oriented and a team player
• Displays a “Customer First” Attitude.

This position description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. The Spring Grove Family reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs, subject to reasonable accommodation.