The Banquet Operations is the primary executor of the BEO’s distributed by the Sales team for Nook Sports events. During events, the Specialist becomes the primary contact for the Guests using knowledge of the position and the resources available from the various Nook departments in order to provide a premier experience for the Guests. By ensuring all meeting spaces and Convention Services equipment are in excellent condition and set-up according to specifications outlined by the Sales team and the Guests.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Part-Time team member of the Nook, you will enjoy:

• Free individual membership to our massive 65,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
• 1.5x your hourly rate of pay for holiday hours worked
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
• 35% off all Nook apparel
• Free child watch
• Discounts on birthday parties, personal training, event space rental, and more!
• Discounts at participating local restaurants and businesses

Essential Job Functions:

• Supervising the Convention Services team while working alongside them to set rooms for the functions in a timely fashion
• Coordinating department resources such as manpower, equipment, and meeting rooms in order to meet the needs and expectations of the Guests
• Becoming a primary evaluator of the success of an event and of the Guests satisfaction by relaying detailed and pertinent information to the Manager, Convention Services, Sales Office, Kitchen, Banquet Staff, and all relevant departments
• Using the information gained from being a primary evaluator to better prepare for return visits and to accommodate similar Guests with matching preferences
• Thinking and planning ahead so meeting room turnovers are done as quickly as possible with as much attention to detail as possible
• Continuously training and mentoring the Convention Services team
• Supporting the Manager of Convention Services to maximize department efficiency through prioritizing and scheduling
• Creating a task list for the shift and continuously updating it based on feedback from Guests and other departments
• Sustaining steady communication with Guests to better serve and meet their needs
• Providing the sales staff with insight gained from personal knowledge and experience in order to better accommodate the various needs and desires of our Guests
• Updating and confirming function details and late bookings via email, phone or direct contact
• Persuading Guests to rent out our LCD projectors, television, and other AV equipment
• Greeting Guests while handling their luggage for all scheduled buses
• Verifying all room sets to ensure every requirement is met
• Communicating regularly with Manager of Convention Services to guarantee goals and objectives are being met
• Keeping a friendly yet professional attitude when dealing with Guests; whether it is to pacify a difficult Guest or in making a lasting connection with a satisfied Guest
• Adjusting sound, temperature, lighting, and all other equipment to the Guest’s desired levels
• Preparing, serving, and cleaning up various beverages and foods from meeting rooms
• Acting as a receiver for the large shipments Guests might bring for a meeting
• Processing inventory for all necessary Convention Services items such as pads, pens, mints, batteries, easels, etc.
• Rotating and replenishing linens in their designated spots
• Storing, rearranging, and maintaining all the food receptacles needed for banquet services such as chaffers, freezers, and bread racks
• Repairing problems with chairs, tables, and other meeting room equipment which do not require the maintenance department’s attention
• Making arrangements with outside vendors to supply banquet and meeting needs such as AV, drapery, kiosks, specialty tables, and colored skirting when the hotel staff itself does not have the resources on hand
• Stocking the vending machines with ice cream and specialty beverages, cleaning them and collecting the money for them
• Maintaining the Convention Services equipment, the storage rooms, the Convention Services office, and making arrangements with common areas to clean the meeting rooms and other public areas
• Securing all banquet rooms and storage areas at the end of the shift
• Coordinating the vacuuming of banquets rooms and mopping of the floor at the completion of an event
• Producing and placing proper signage for various meeting rooms or hazardous areas
• All other duties as assigned

Basic Qualifications:

• At least one year of leadership experience
• Must be 18 years of age or older
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications:

• Experience in hotel or banquet planning
• Outstanding demonstration in meeting strict deadlines
• Leadership skills; Inspires respect and trust from others
• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations
• Integrity to safeguard confidential information
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Experience communicating with individuals of diverse demographics
• Demeanor to remain calm in tense or stressful situations
• Initiative to work efficiently with minimal supervision

Working Conditions:

• Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member will primarily work in various event spaces throughout the facility, both indoor and outdoor, which will involve exposure to environmental conditionals and fluctuating temperatures.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs regularly, and up to 50 lbs occasionally.
• Noise Level: The noise level in this environment is typically moderate to loud.
• Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.