Salary: $21.42 - $27.03 Hourly
Location : Spokane, WA
Job Type: Full-time
Job Number: 2024-0002
Department: Administration
Opening Date: 01/03/2024
To provide skilled administrative support to the Front Office and other departments at Spokane Airports. This position serves as the first point of contact and assistance for visitors and callers and facilitates the flow of information and communication.
Examples of Duties / Knowledge & Skills

General Responsibilities:

• Greet visitors and direct them to the correct person/department.
• Answer/transfer calls and document/distribute messages as appropriate.
• Assist the public with providing information in-person, over email, and over the phone.
• Sort, distribute, and process incoming and outgoing mail including FedEx, UPS, and certified mail.
• Accept and process payments.
• Process checks/money receipts for daily check report.
• Organize and maintain conference rooms, break areas, and front office.
• Maintain Airport directory.
• Maintain central filing system.
• Provide clerical support to staff; receive hand-written edits or drafts of letters, memos, forms, and other materials for word processing and copy support.
• Provide support to Airport Administration as needed.
• Perform Other duties as assigned.

Additional Responsibilities may include:

• Make travel arrangements.
• Coordinate meetings and events.
• Assists with projects and special assignments.
• Reconcile monthly corporate credit card statements.
• Track office supplies inventory levels and place orders.
• Assist with preparation of distribution of Board agendas, meetings, and minutes.
• Compile spreadsheets, reports, and presentations.
• Arrange meetings and prepare agendas and minutes as requested.
• Perform other complex office support assignments.

Minimum qualifications & Requirements

Education/Experience:

• Associates degree required. Bachelors degree preferred.
• Three years of related administrative experience.
• Three years strong customer service and public contact experience.
• A combination of education and experience may be considered in meeting the requirements of this position.
• Valid state driver's license, free of serious or frequent traffic violations.

Knowledge/Skills

• Deliver excellent internal and external customer service.
• Show a high level of professional poise and personal bearing to deal with people including a clear speaking voice and skills in operating a multi-line telephone system.
• Maintain confidentiality and handle sensitive information appropriately.
• Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines and changing priorities.
• Handle interruptions efficiently and effectively.
• Prioritize a variety of tasks with little supervision and use good judgment.
• Organize information into a coherent and meaningful format.
• Communicate effectively both verbally and in writing. Read, write, speak and understand English.
• Use spreadsheets, word processing, and database computer software programs at an advanced level.
• Present in a professional manner and with excellent interpersonal skills in order to establish effective working relationships with others.
• Be a self-starter and able to work independently and with a team. Work as a contributing, collaborative member of a team.
• Able to quickly learn and retain concepts that may be unfamiliar.
• Be of good moral character and able to adhere to professional ethical standards of conduct as a public employee working in the public administration and operation of airports.

Physical Requirements

• Requires the ability to lift, carry, push and pull objects up to 30 pounds.
• Job functions require sitting for extended periods with intermittent walking and standing; also involves occasional stooping, kneeling, bending, lifting, carrying, and reaching.
• Extensive wrist and hand movements required for frequent keyboarding and use of office equipment.
• Ability to perform close work to file, read and use computer required.
• Ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals required.
• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Security:

• Must be able to obtain and maintain an Airport security badge as a condition of employment.

Supplemental information

Working Contacts:

• Regular contact with Airport staff, vendors, tenants and the general public.

Working Conditions:

• Work is primarily in an office setting with minimal exposure to weather elements. Requires walking outside to attend to conference rooms and mail. Minimal local travel.

Equipment Operation Required:

• Personal computer, phones, calculators, copier, fax, binding machine, postage meter and other office equipment.

Spokane Airport provides a generous benefit package. Currently, we cover employee at 100% and dependents at 90% of the premium cost. We offer four plan choices for medical coverage (includes vision) through Kaiser Permanente. The Airport contributes to a Health Savings Account (HSA) for high deductible plans and a Health Reimbursement Account (HRA) for the other plans. Dental coverage is through MetLife. Additionally, the Airport provides life insurance at two times the annual salary. Optional life insurance is also available. Short term and long term disability is also provided by the Airport. Retirement is through the Washington State Department of Retirement System - PERS Plan. The Airport provides an employee assistance program through BHO. Parking is provided.
The Airport recognizes 11 holidays. Vacation is earned at eight (8) hours a month for the first five (5) years and increases every five (5) years. Sick leave accrues at eight (8) hours a month. The Airport also provides military and jury leave.
01

Detail any front office, reception experience including number of phone lines, calls, and walk-in visitors.
02

Please indicate your proficiency with the following programs.

• Beginning Word
• Intermediate Word
• Advanced Word
• Beginning Excel
• Intermediate Excel
• Advanced Excel
• Beginning Outlook
• Intermediate Outlook
• Advanced Outlook

Required Question