Join our dynamic team at Imperial, a leading manufacturer of top-quality USA-made commercial cooking equipment. Our innovative products grace the kitchens of renowned restaurants, hotels, and institutions worldwide. Founded in Los Angeles in 1957 by Peter Spenuzza Sr., Imperial started its journey by producing broilers and griddles for local steak houses.

As a proud member of the Middleby Corporation's family of foodservice brands, Imperial continues its legacy of commitment to excellence. Be a part of our passionate team, dedicated to developing quality, high-performance, and durable kitchen equipment that sets industry standards.

Are you a seasoned customer service professional looking for a new challenge? Imperial is seeking a dynamic individual to fill the role of Customer Service Representative . In this position, you will play a crucial role in our sales cycle, providing support from the initial inquiry to post-delivery assistance. Working under minimal supervision, you will process orders and quotations, engaging with external sales representatives, customers, and internal teams.

Key Responsibilities:

• Process orders and quotations with attention to detail and accuracy.
• Interface directly with external sales representatives and customers, offering support throughout the entire sales cycle.
• Collaborate internally with Regional Sales Managers, Design Engineering, Quality, Finance, and Manufacturing teams.
• Utilize strong data entry skills and critical thinking to clarify any discrepancies with customers or the sales team.
• Perform customer service duties, including file maintenance, updating records, and addressing customer questions regarding product, quality, and shipping issues.
• Maintain a professional demeanor in a fast-paced environment and communicate effectively with co-workers.
• Demonstrate the ability to prioritize multiple tasks, ensuring successful task completion.
• Proficient use of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
• Handle additional work when required and collaborate effectively in group settings.
• Knowledge of LTL (Less Than Truckload) shipping.
• Experience with ERP systems (Required).
• Familiarity with EDI (Electronic Data Interchange) is preferred.
• Manufacturing experience is preferred, including knowledge of manufacturing processes and procedures.

Qualifications:

• Minimum 3-5 years of prior customer service experience.
• Professional communication skills with a focus on writing and grammar accuracy.
• Ability to read specifications and drawings is preferred.

If you are a proactive and detail-oriented individual with a passion for customer service and thrive in a collaborative environment, we invite you to apply for this exciting opportunity with Imperial. Join us in shaping the future of commercial cooking equipment and providing exceptional service to our valued customers.

Imperial is an equal opportunity employer and encourages candidates from all backgrounds to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.