12 Customer Service Agent Jobs in Eagle River, AK
Speedy Glass is Hiring a Customer Service Agent Near Eagle River, AK
Customer Service Agent – Job Description
Title: Customer Service Agent
Reports To: Call Centre Manager
Location: USA
The Customer Service Agent is required to provide a high level of customer service to Fix Network clients at all times while striving to achieve business targets through superior telephone and communications skills. The CSR will also be responsible for handling general inquiries, placing accurate orders, issuing invoices and referring escalated calls to the appropriate Representative. Integrity, vision, professionalism and passion are key components of this position and other duties may be assigned as necessary.
Core Competencies
- Customer Focus
- Quality Orientation
- Time Management
- Creative and Innovative Thinking
- Development and Continuous Learning
- Detail-oriented
- Problem Solving
- Accountability and Dependability
- Decision Making and Judgement
- Operating Equipment
- Providing Consultation
- Ethics and Integrity
- Planning and Organizing
- Mathematical Reasoning
- Communication
- Energy and Stress
- Team Work
Job Duties
- Audit shop invoices and ensure all proper information is noted on it, such as correct pricing (based on insurance rates), plate number, or any supporting documentation needed.
- Respond to customer service calls in a courteous and professional manner.
- Place client orders with accuracy.
- Refer escalated customer calls to the Call Centre Supervisor.
- Investigate and troubleshoot customer service issues via telephone.
- Appropriately communicate brand identity and corporate position.
- Assist customers with standard account-related requests.
- Provide information about Company products and services, charges and service conditions, and service availability.
- Update the database with accurate messages regarding transactions.
- Conduct call-backs to ensure customer satisfaction, as necessary.
- Other duties may be assigned as required.
Requirements
- Secondary School Diploma required.
- 1-3 years' experience in Customer Service preferred.
- Proficiency with the Microsoft Excel.
Work conditions
- Manual dexterity required to operate telephone, computer and peripherals.
- Interacts with employees, management and the public at large.
- Repetitive work.
- Overtime may be required.
Job Summary
Full Time
Consumer Services
$54k-70k (estimate)
04/11/2023
05/28/2024
speedyautoglass.com
LAS CRUCES, NM
25 - 50
Private
$5M - $10M
Consumer Services
Related Companies
The job skills required for Customer Service Agent include Customer Service, CSR, Products and Services, Customer Satisfaction, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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