Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.

Actively and consistently support all efforts to simplify and enhance the customer experience
Troubleshoot and repair equipment
Verify the integrity of accessories and clean the equipment
Configure equipment to customer specifications
Install RAM, hard drives, video cards and other peripherals
Keep asset management data up to date
Analyze, test and evaluate new products
Set up, configure, and troubleshoot PCs/laptops and printers in a LAN environment
Maintain library of current BIOS, drivers and patches for supported equipment

Ability to read, write, speak and understand English
Proficient in using Microsoft Windows and Microsoft Office products
Skilled in installing, repairing and troubleshooting computer hardware and peripherals
Experience in installing software, applications, and patches
Experienced at repairing Windows-based PC computer hardware
Proficient in working with users remotely
Good communication skills to relate with end users, team members and support workers
Able to ensure that all requests from user are logged and right procedures are followed
Manage time and priorities effectively
Ability to work with little supervision
Committed to learn and relate technical concepts
Detail-oriented
Able to lift up to 50 lbs

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience
1 to 2 years related PC, peripheral and application support experience

WORKING CONDITIONS
Office environment

IPC145 2024-33193 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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