Search By
465 Jobs
Technical Support Manager SPECTRIO LLC Charlotte, NC | Full Time | Remote
7 Days Ago
Technical Support Manager Agilysys, Inc. Las Vegas, NV | Full Time
4 Days Ago
Technical Support Manager Pure Storage Lehi, UT | Full Time
5 Days Ago
Technical Support Manager (Remote) SPECTRIO LLC Tampa, FL | Full Time | Remote
2 Months Ago
Technical Support Manager Jolt Software Lehi, UT | Full Time
2 Months Ago
Technical Sales Support Manager Quantel USA Bozeman, MT | Full Time
2 Months Ago
Technical Support Manager Plaid San Francisco, CA | Full Time
2 Months Ago
Manager, Technical Support veritas Heathrow, FL | Full Time
3 Months Ago
Technical Support Altair Engineering, Inc. Canada, KY | Full Time
1 Day Ago
Technical Support Altair Engineering, Inc. Canada, KY | Full Time
1 Day Ago
Technical Support Twinstate Technologies Northern NY, NY | Full Time
27 Days Ago
Call Center Team Manager | Technical Support Program Full Potential Solutions Kansas City, MO | Full Time
2 Days Ago
Senior Technical Support Engineer Red Hat Software Brisbane, CA | Other
Just Posted
Technical Support Specialist II Precision Medicine Group Atlanta, GA | Full Time | Remote
Just Posted
Technical Support Analyst CyberCube Chicago, IL | Full Time
Just Posted
Technical Support Associate Optimize Health Portland, ME | Full Time
Just Posted
Technical Support Specialist Veeva Systems Columbus, OH | Full Time
Just Posted
Technical Support Specialist CPI Card Group Nashville, TN | Other
Just Posted
IT TECHNICAL SUPPORT SPECIALIST UHS of Delaware, Inc. SAN ANTONIO, TX | Full Time
Just Posted
Technical Support Engineer Venafi Perth, WA | Full Time
Just Posted
Technical Support Specialist I KnippeRx Inc. Louisville, KY | Full Time
1 Day Ago
Technical Support Specialist I J. Knipper and Company, Inc. Louisville, KY | Full Time
1 Day Ago
Technical Support Engineer Datavail Mumbai, KY | Other
1 Day Ago
Technical Support Specialist PartnerHero Raleigh, NC | Full Time
1 Day Ago
Technical Support Specialist (SaaS) Advertise Purple Santa Monica, CA | Full Time
2 Days Ago
More Search Results

Technical Support Manager

Charlotte, NC | Full Time | Remote
7 Days Ago

Job Description

Description

 

Spectrio has been recognized as one of  Florida’s highest-growth companies, ranking at No. 127 on the 2021 Inc.  5000 Florida Regional list, up 53 places from the previous year. In  2020, the Company made the national Inc. 5000 list for the ninth time,  ranking at No. 3050, up 756 from the previous year.


Primary Objective:

The  Technical Support Manager is the thought leader of the tech support  team. They will act as a guiding force to ensure that Spectrio is  providing top quality customer services to our clients. The Technical  Support Manager will lead, manage, and maintain all activities related  to customer troubleshooting and support including leading, motivating a  team of staff to ensure they're giving the best customer service  possible while handling queries and complaints from both internal and  external customers.


Responsibilities:

  • Oversee day-to-day operations of a remote Technical Support Team in multiple time zones
  • Provide oversight of operational resource allocations to meet service level commitments
  • Guide the team in effective management of client relationships and resolution of client issues
  • Manage workloads through a ticketing system while adhering to established processes
  • Provide guidance to resolve complex, project related, organizational and strategic issues
  • Promote a co-operative, collegial approach to problem solving
  • Mentor tech support associates for growth, development and overall customer experience
  • Identify patterns of concerns and make recommendations of opportunities for process improvements
  • Lead and support tech support teams through change management
  • Lead hiring and career development for a team of professionals across a variety of technical disciplines
  • Collaborate with partner teams to achieve shared objectives and lead continuous improvement efforts
  • Collaborate with internal departments on escalated issues and communicate effectively with clients in a timely way
  • Create effective support processes that will increase the efficiency of both agents and the department
  • Required for travel up to 50% of the time to Clients’ locations
  • Perform all other duties as assigned.

Requirements

 

  • Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware, IT, or relevant field
  • A minimum of 5 years of proven experience in tech support, customer support or service desk position
  • Team lead/supervisor experience preferred
  • Professional Certifications such as Linux, will be preferred
  • Ability to diagnose hardware and troubleshoot technical issues
  • Autonomous and self-governing; able to work independently with little direction
  • Proficiency in Google Suite and customer support software
  • Outstanding written and verbal communication skills
  • Excellent leadership and interpersonal skills
  • Strong problem-solving skills and thought leadership
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to manage multiple projects to completion and meet deadlines
  • Proven ability to work effectively with customers, contractors, and internal stakeholders
  • Ability to effectively deal with customer requirements and demands

Spectrio  is a leading provider of comprehensive digital signage solutions that  empowers clients to transform their business locations into modern,  dynamic destinations for customers and employees. Headquartered in  Tampa, Fla., and founded in 2002, Spectrio serves over 150,000 franchise  and enterprise locations in multiple industries, including  quick-service restaurants, automotive, healthcare, and financial  services. With supporting offerings geared towards Overhead Music,  On-Hold Messaging, WiFi Marketing, and more, Spectrio offers businesses a  complete customer engagement solution at scale. For more information,  visit Spectrio.com


Spectrio offers a wide range of benefits for  our team members, including Medical, Dental, Vision, 401k, HSA, FSA,  Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP,  Paid Time Off, Paid Sick Time, Paid Holidays, and Education  Reimbursement.


Spectrio is an Equal Opportunity Employer. All  qualified applicants will receive consideration for employment without  regard to, and will not be discriminated against based on age, race,  gender, color, religion, creed, marital status, pregnancy, disability,  national origin, sexual orientation, gender identity, veteran status, or  any other protected category.

Skills for Technical Support Manager

The job skills required for Technical Support Manager include Problem Solving, Leadership, Technical Support, Career Development, Customer Service,and Commitment etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Manager. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Problem Solving
MORE>>
Job Openings with Skill of Leadership
MORE>>
Job Openings with Skill of Technical Support
MORE>>
Job Openings with Skill of Career Development
MORE>>
Job Openings with Skill of Customer Service
MORE>>