Assistant Store Manager - Bentonville Experience Center

ABOUT SPECIALIZED

JOB SUMMARY

A critical member of the Specialized retail network, the assistant store manager balances excellence in retail operations with a passion for people, and the power of a great brand.

The assistant store manager encourages successful, profitable retail and takes that expertise to the next level as a driver and pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs.

Beyond adapting and developing their skill set to become a more well-adapted business leader, the assistant store manager works collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and customer service ace.

This role also works cross-functionally with other members of the Specialized team to facilitate store-based events founded on education, advocacy, and brand / retail innovation.

The store assistant manager ensures all staff deliver exceptional rider service; enhance rider satisfaction; and aids in meeting sales and profitability goals.

• Act as store’s representative and set an example for our staff, in absence of the store manager
• Coach and support new and existing cycling specialists
• Delegate tasks from the store manager to capable and willing cycling specialists
• Aid in the overall profitability of the retail store, namely covering / exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, nationally.
• Ensure the delivery of transformative, inclusive, ride-focused, locally authentic and collaborative experiences for staff and riders alike inside and out, c / o the Specialized Retail Way
• Aid in speaking to store performance as it pertains to weekly reporting
• Provide reporting within reporting system son a nightly, weekly basis
• Aid in establishing and sustaining all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)
• Aid in upholding all organizational / cleanliness standards for the showroom and office.
• Aid in ensuring timely delivery of all special orders and home deliveries
• Collaborate with service manager to direct team of service technicians to ensure proper rider expectation management and timely delivery of all service, and achieving overall service metrics
• Collaborate with operations / receiving manager to direct inventory management, including receival, processing, and merchandising of all new inventory and of existing on-hand inventory
• Ensure staff has direction and is informed when manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goals
• Operate within the set rules of the company (Specialized Retail West LLC.) and ensuring all practices are aligned with the brand HQ (Specialized Bicycle Components

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• Former retail experience with 1 years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends and holidays
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50lbs. or more and use proper lifting skills
• Able to transport and make deliveries by cargo van in surrounding area.
• Clean driving record with a safety-first mentality
• Driver's license required.

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state
• Family & Friends Discount

Last updated : 2024-04-27