Brand Experience Representative - Bentonville Experience Center ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. JOB SUMMARY You will be a part of the Specialized Owned Retail network and add value right away as a Brand Experience Representative. You’ll deliver riders an exceptional brand experience by providing product education via our world class bike demo experience, and through the follow up new bike ordering process. You’ll also develop a deep understanding of how to best serve riders across our retail network by connecting them to our owned retail network through the bike demo experience. HOW YOU’LL MAKE A DIFFERENCE Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way Use company literature/resources and available training to stay current on product features, be an expert on our product line and industry trends Help drive post-demo sales via Specialized.com, Company Owned Retail, and IBR’s Help maintain the demo fleet in a clean and organized way Assist with social media channels for the Experience Center Assist with execution of all localized events Regular, dependable attendance and punctuality Open and close the Experience Center for daily business WHAT YOU NEED TO WIN 3 years experience in a customer service or sales setting Bicycle mechanical aptitude Be a self-starter to help deliver sale through of new products Experience with new product activations and community engagement TELL ME MORE Competitive health care (Medical PPO or HDHP)* Dental* Vision* Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package* 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Uniform Allowance Employee Assistance Program Commuter Benefits *if applicable in state Family & Friends Discount *For eligible employees *For eligible employees Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. 1974 We are riders—that fact has guided our every decision since 1974. When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders.