Brand Experience Representative - Bentonville Experience Center

ABOUT SPECIALIZED

JOB SUMMARY

You will be a part of the Specialized Owned Retail network and add value right away as a Brand Experience Representative.

You’ll deliver riders an exceptional brand experience by providing product education via our world class bike demo experience, and through the follow up new bike ordering process.

You’ll also develop a deep understanding of how to best serve riders across our retail network by connecting them to our owned retail network through the bike demo experience.

HOW YOU’LL MAKE A DIFFERENCE

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c / o the Specialized Retail Way
• Use company literature / resources and available training to stay current on product features, be an expert on our product line and industry trends
• Help drive post-demo sales via Specialized.com, Company Owned Retail, and IBR’s
• Help maintain the demo fleet in a clean and organized way
• Assist with social media channels for the Experience Center
• Assist with execution of all localized events
• Regular, dependable attendance and punctuality
• Open and close the Experience Center for daily business

WHAT YOU NEED TO WIN

• 3 years experience in a customer service or sales setting
• Bicycle mechanical aptitude
• Be a self-starter to help deliver sale through of new products
• Experience with new product activations and community engagement

TELL ME MORE

• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state
• Family & Friends Discount
• For eligible employees

Last updated : 2024-05-10