JOB DESCRIPTION

Under the general supervision of the Clinic Manager, the RN Case Manager will be responsible for linkage to care for behavioral health services from the field to the provider, ensure medications are filled on time, field after-hours behavioral health calls for the crisis line, IV infusion therapy, PICC line dressing changes, patient visit chart prep, triage patient calls, collaboration with providers and other departments, and provision of quality patient care in compliance with local, state and federal regulations and accreditation standards.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Monitors and responds to behavioral health calls.
• Works directly with Behavioral Health Field Coordinators to provide linkage to care for patients.
• Field after-hours behavioral health calls for the crisis line
• Administer IV infusion treatments with precision and care. Monitor patient conditions during treatments, adjusting as needed for optimal outcomes.
• PICC line dressing changes
• Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history.
• Uses computerized clinical decision-making including algorithms that closely imitate physician logic and thought patterns, as guide.
• Ensures accurate notes of all consultations and treatments are recorded in the patients’ record via ECW.
• Serve as a clinical resource and professional role model for other nursing staff.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Assist in medical chart reviews and compiling data for audits and reports.
• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
• Provides patient education regarding disease processes, therapies and healthful behaviors.
• Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community.
• Reduce conflict and increase patient satisfaction whenever possible through timely response to calls.
• Participates in staff, planning, in-service, and other meetings as needed.
• Administers medications and performs medical and nursing procedures as ordered within the scope of practice.
• Perform patient assessment
• Provide education to patients and families when necessary
• Sort patients into priority groups according to guidelines
• Transport patients to appropriate treatment areas
• Communicate status of patients to doctors and nurses
• Performs other duties as assigned.
• Adheres to all Agency policies.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the organization continues to maintain its status as an at-will employer.

Acknowledgement:

SHR is an Equal Opportunity Employer. We encourage Applica tithe above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the organization continues to maintain its status as an at-will employer.

JOB QUALIFICATIONS AND EXPERIENCE:

• Minimum of three years’ experience in direct patient care, preferably in an ambulatory care setting;
• Minimum of three years of experience in out-patient setting
• Bilingual (English/Spanish) skills preferred
• Experience in Multi-Group Health Center setting preferred
• Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills
• Strong team building skills
• Computer skills and knowledge of word processing
• Demonstrated ability to work effectively with men and women of diverse races, ethnicities, ages and sexual orientations in a multicultural environment.

TRAINING, EDUCATION AND LICENSURE:

• Current Texas RN
• BSN Preferred
• BCLS