Special Care Systems

Job Title:: Project Manager
Reports To:: President
FLSA Status: :Exempt
Salary Range:: $60,000-$110,000 annually
Summary:: Responsible for supervising and planning customer jobs to install and integrate health care communication systems. Utilizes company policy, procedure, and processes to meet customer requirements. Oversees the planning, implementation, and tracking of assigned projects utilizing all resources for the highest levels of productivity and efficiency. Utilizes appropriate tools to plan project timelines, tasks, milestones, and deadlines. Communicates schedule and changes to all stakeholders. Plans and facilitates project meetings to align the project team to methods and goals and to track project tasks. Prepares agendas, meeting notes, and project summaries. Monitors task completion status to Identify at risk project tasks and to develop mitigation plans. Allocates resources, budgets, and hours to the project and adjusts allocations when necessary. Coordinates job specific communications between Special Care Systems and the customer during all phases of the project. Meets all administrative requirements including but not limited to recording job detail and hours by performing the following duties.
Essential Duties and Responsibilities::

• Pre-installation planning

• Understand customer expectations and scope of work sold.

• Create a detailed plan which identifies resources and sequences activities needed to successfully complete the project.

• Determine the team and insure there is an appropriate orientation to the organization and the project.

• Make the necessary recommendations and or revisions to insure highest level of efficiency and productivity.

• Implement Installation

• Execute the project according to the project plan.

• Complete forms and records to document project activities.

• Monitor progress, troubleshoot and make adjustments necessary to ensure successful completion of project.

• Establish a communication protocol to update stakeholders including the appropriate client staff on the progress of the project.

• Coordinate and implement change orders into the plan.

• Review the quality of the work complete with the project team on a regular basis to ensure that it meets our standards.

• Monitor and track all inventory for job site.

• Post-installation

• Reviewing and finalizing all internal documentation.

• Conducting a final walk through with customer to confirm deliverables.

• Prepare a customer sign-off letter to document issues of note and recommendations.

• Coordinate a Job review with required SCS staff to document value and areas for SCS to improve.

• Determine that customer’s environment can exist with our system and performance requirements.

• Understand structural environment

• Understand technical environment

• Understand human/cultural environment

• Communicate with sales to validate customer expectations

• Meet administrative requirements

• Recording daily hours and tasks

• Providing all internal documentation at the completion of job.

• Participating in performance reviews.

• Understanding and complying with company handbook.

• Following company policy, procedure and process.

• Communicating opportunities for company improvement.

• Understanding and following company principles.

• Participate in company training and knowledge programs

• Technical training on products.

• Technical training on services and installation methodologies.

• Safety training

• Service training

• Business training (understanding our business and industry)

• Maintain compliance in the following areas for facility access

• Proof of up to date immunizations (some immunizations required annually)

• Product and service training

• Annual Bloodborne Pathogen and HIPPA training

• General Expectations and Hospital Safety training

• Acknowledgement of individual facility policies

• Other duties may be assigned.

Professional Development and Values::

• Strong leadership and development skills

• Attendance in seminars and professional periodicals

• Responsible for paying the company’s purpose, vision, mission and values to employees

Supervisory Responsibilities::

• Directly supervises Field Technicians
• Training employees
• Timecard Management
• Assigning and directing work
• Appraising performance

Education and Experience::

• Associate degree or equivalent from two-year college or technical school;
• OR six to eight years related experience and/or training;
• OR equivalent combination of education and experience
• Experience with Microsoft Office Suite

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills, and Abilities::

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Use of small hand and power tools

Knowledge of low voltage electric equipment

• Write routine reports and correspondence

• Speak effectively before groups of customers or employees of the organization

• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume

• Apply concepts of basic algebra and geometry

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Physical Demands::

• Regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear
• Regularly required to climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include ability to see color

Work Environment::

• Regularly exposed to indoor and outdoor allergens

• May be exposed to work in high, precarious places, outdoor weather conditions, extreme heat (non-weather), blood borne pathogens, and risk of electrical shock

• Occasionally exposed to wet or humid conditions (non-weather), work near moving mechanical parts, fumes or airborne particles, and vibration.

• Noise level in the work environment is usually moderate to loud.

The characteristics of the job described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.