Job Responsibilities

Operations

• Responsible for all aspects of the front of the house food and beverage service areas, including assisting with events.
• Work with General Managers and Corporate Food and Beverage team to develop creative strategies designed to increase revenues, reduce waste, retain employees, and guarantee guest satisfaction.

• Collaborate with management in the creation of feature menus and pricing as requested.

• Act as one of the two primary participants in the monthly inventory processes.

• Assists with product and supplies orders from approved vendors based on rapidly shifting business demand and preset par levels.

• Help monitor par stock levels through inventory, ordering, retrieving supplies and stocking shelves appropriately.
• Be fluent of all point of sale programs to be able to support the staff.
• Participate in weekly BEO meetings, pre-shift huddle-ups, and pre-event meetings.
• Execute table touches and personally resolve guest questions and complaints.
• Supervise the use of check lists, opening procedures, closing procedures based on the demands of the location.
• Assist the management team with front-line checkouts and closeouts.
• Provide support in the restaurant and bar areas to evaluate processes, suggest process improvements/training needs, and ensure compliance.

• Aid in compliance of procedures, systems, and controls to ensure the highest standards of guest service, cleanliness and safety are maintained. Adhere to Health Regulations, Serve Safe and TIPS program.

• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).

Personnel

• Work with management to recruit, interview, select, train, supervise, counsel the front of the house staff for the efficient operation of the facility.
• Assist with scheduling and training of front of the house staff with department supervisors to ensure that they adhere to labor budget and advices necessary changes.
• Helps monitor for scheduling adjustments to staffing levels based on the demands of the business.
• Protect the company, employees and guests by assisting with ongoing training and support to ensure the staff adhere to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.
• Reinforces proper uniform compliance and that staff adhere to Spare Time Entertainment’s appearance standards

Events

• Assist with the event coordination between the Event Planner and Executive Chef.
• Maintain consistency of service by being aware of and prepared for all events, large parties and reservations that may affect food and beverage service operations.
• Work with staff to successfully execute all events including set up, break down, and service.
• Able to take reservations through the process and familiar with promotions, how to ring on POS, and documentation required.
• Participate in outside promotional work to various groups and businesses within the community to promote the facility.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

• 2 yrs. of work experience in a food service environment.
• 2 years successful supervisory experience.
• Associates Degree in relevant field preferred.
• SERV Safe certification is required.
• Strong working knowledge of bar equipment, safety, and health standards.
• Professional demeanor and the ability to make decisions required.
• Ability to effectively communicate with a wide range of employees, guests, and vendors. 

Work Environment

• The noise level can be loud and may contain lighting effects such as lasers and strobes.
• The employee is occasionally exposed to a variety of conditions at cooking/kitchen/studio job sites.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to stand and walk for extended periods of time and able to lift 50 pounds.

• Ability to work a changing and rotating schedule based on the demands of the business.

• This position regularly requires long hours and frequent weekend work.