• Work collaboratively with the Amusement Attendants to maintain the game room areas as a friendly, guest-oriented location for leisure and recreation.
• Ensure that staff maintains a sanitary, organized, and presentable area, up to and including the laser tag and escape rooms.
• Plan, organize, and control the operations of the amusement areas.
• Assist with scheduling employees to cover the department and events.
• Train and supervise Amusement Attendants.
• Meet weekly with the General Manager.
• Identify and manage staff projects.
• Coordinate advertising and promotions alongside the General Manager.
• Keep abreast of current trends and practices in field of expertise.
• Promote knowledge of the location’s features and upcoming events.
• Order inventory and supplies for the department based on par levels.
• Inspect, maintain, order, and repair equipment.

• In charge of daily stock in, stock out, inventory, return items, and damaged items.
• Ensure security, functionality, and proper handling of company property in the department.

• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
• Patrol gaming area to respond to guest’s needs and take action to correct any problems.
• Confidently operate the POS System making accurate transactions while ringing orders, providing guests their bill, collecting payments, returning change and troubleshooting errors.
• Provide all required complimentary shift paperwork with settlement in a consistent and organized manner.
• Perform opening and closing duties as required.
• Enforce safety rules and report hazards.
• Monitor guests for rule violations.
• Able to recognize the signs of intoxication and actions to be taken with intoxicated guests.
• Report all company violations to management.
• Respond to injuries or other incidents; Provide first aide, call ambulance/police if necessary, complete proper paperwork (i.e. Incident Report, Employers' First Report of Injury, Lane/Approach Questionnaire, etc.).
• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

• High school diploma preferred.
• 1-2 years of Game Room or Amusement Attendant experience, 1-2 years of supervisory experience.
• Intermediate Microsoft Office user with strong organizational skills.

Work Environment

• The noise level can be loud and may contain lighting effects such as lasers and strobes.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to stand and walk for extended periods of time and able to lift 50 pounds.
• This position regularly requires long hours and frequent weekend work.