Title: Community Engagement Assistant

Reports To: Economic Development Manager

Department: Community Programs

Agency Summary

Department Summary

Position Summary

Responsibilities

• Provide excellent customer service to individuals who contact the Career and Resource Center (in English and Spanish).
• Conduct service orientations, intake support, and linkage to various internal and external programs.
• Support clients in creating a personal email, utilizing email, and sending documents electronically.
• Schedule client appointments with career, financial and housing staff.
• Maintain client and service data as instructed, maintain service logs.
• Observe client confidentiality and privacy guidelines.
• Support the Career Center Coordinator with Center activities as assigned.
• Participate in staff meetings and supervision.
• Work collaboratively with all staff in Community Programs.
• Other responsibilities as assigned.

Qualifications

• High school or GED completion, some college is preferred.
• 6 months’ experience providing administrative support or reception services.
• Multi-cultural competency and ability to work with persons from diverse backgrounds.
• Friendly demeanor and able to provide excellent service to clients and residents over the phone.
• Strong organizational skills and attention to detail.
• Excellent verbal communication.
• Knowledgeable in Microsoft Office, including Excel and Word.
• Ability to work in an efficient manner with time sensitive tasks and manage timelines.
• Bilingual in English and Spanish.

Essential Functions

• Advanced computer skills with strong MS Office (Word, Excel, PowerPoint) and social media skills.
• Regularly required to operate standard office equipment (personal computer, photocopier, fax, etc.).
• Regularly required to sit for long periods of time, and occasionally stand and walk.
• Regularly required to use hands to operate computer and other office equipment.

Pre-employment Requirements