Job Overview:
We are seeking a Bilingual Customer Service Associate with tax experience to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service to our English and Spanish-speaking clients. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction.

Duties:
- Communicate effectively with customers in both English and Spanish languages
- Provide prompt and courteous assistance to customers via phone, email, or chat
- Perform data entry and maintain accurate customer records
- Upsell products or services to customers when appropriate
- Handle customer complaints and resolve issues in a professional manner
- Follow company policies and procedures to ensure customer satisfaction
- Collaborate with other team members to achieve department goals

Skills:
- Fluent in both English and Spanish languages
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to handle difficult or irate customers with patience and professionalism
- Proficient in data entry and computer skills
- Sales experience is a plus
- Multilingual abilities are highly desirable

At SPAN Enterprises, we value our employees and offer a supportive work environment. As a Bilingual Customer Service Associate, you will have the opportunity for career growth and development. We provide comprehensive training to ensure your success in this role.

If you are a motivated individual with excellent communication skills in English and Spanish, we encourage you to apply for this position. Join our team today and be part of a dynamic company that values customer satisfaction.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or skills required. Additional tasks may be assigned as needed.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Rock Hill, SC 29732: Relocate before starting work (Required)

Work Location: In person