POSITION TITLE: Houseplants Attendant

REPORTS TO: Customer Experience Manager

CLASSIFICATION: Seasonal/Full-Time, as applicable

FLSA STATUS: Non-Exempt

OBJECTIVE: Under the direction of the Customer Experience Manager, the Houseplants Attendant is responsible for the handling and care of inventory, assisting customers and keeping the area clean. Other duties will be as directed by the department head or the Customer Experience Manager.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

• Is at work on a timely and regular basis
• Provides assistance with product care and merchandising
• Maintains quality of nursery stock by watering, pruning and fertilizing
• Initiates the cleaning of the assigned area to facilitate pleasant and safe conditions
• Acts under the direction of the Section Leader or Retail Operations Manager to accomplish any needs of the company, i.e. organizing or stocking inventory, signing merchandise, etc.
• Initiates the gathering of goods promptly and courteously, as requested by Sales Persons and customers
• Assists customers in locating merchandise
• Retains pleasant attitude to enhance sales and encourage return business
• Wears designated Southwood logo uniform to maintain respectable appearance
• Completes other duties as assigned

COMPETENCIES:

• Partnering and Relationship-Building – Able to communicate, establish rapport and build relationships across a broad range of people with diverse cultural backgrounds and personality types to include employees, vendors, community leaders and customers.
• Multi-tasking – Able to be flexible, versatile and to maintain composure when asked to perform multiple tasks in a very busy seasonal environment. Manages time and priorities.
• Communication – Provides the information that people need to know to do their jobs; provides individuals information so that they can make decisions; is timely with information; practices attentive and active listening; is open to feedback; practices assertive communication.
• Team Player – Is an active team player both contributing to the team and helping teammates succeed; practices team skills frequently; consistently reviews ways to support the success of others especially during busy season.
• Southwood Culture – Embraces the mission, models the company’s core values and demonstrates a commitment to the larger Southwood success.

QUALIFICATIONS:

• Associates or higher degree in Horticulture or related field, AND
• One to two years retail and horticulture experience preferred, OR
• Combination of education and/or experience will be considered

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

• Performs work outdoors during all types of weather and temperature conditions
• Is aware of normal work hazards and exposure to fertilizers and pesticides
• Performs work while standing or walking the majority of the time
• Must be able to lift and move 50 lbs. repeatedly for handling of merchandise

This job description is merely a guideline, and is not intended to be a full listing of activities. Duties, responsibilities and activities may change at any time with or without notice.