Reports to: Housing Stabilization Services Director

Classification: Non-Exempt

Job Summary:

Provide housing services and appropriate supportive housing for SHP participants, develop programs and

resources and fomulate case plans that promote moving towards self-sufficiency. Ensure the safety of all residents

by implementing, monitoring and enforcing the rules and regulations of tenant living and coordinate the

maintenance of the buildings and grounds. This position may have a flexible schedule and remote options when

necessary.

Essential Functions:

• Completes a needs assessment and acts upon critical needs appropriately and immediately

• Orients clients to the Supportive Housing Program's rules and regulations

• Develops a comprehensive client-driven case plan with both short-term and long-term goals identified

• Completes a timeline and measures for each goal

• Monitors progress towards goals in regularly scheduled sessions

• Evaluates and adjusts case plans as needed

• Empowers clients to become involved in their own planning and goal setting

• Refers clients to appropriate resources to assist with meeting goals

• Assures that specific HUD program goals are consistently being met and provides extensive case work to

foster transition from homelessness to permanent housing

• Assists with Life Skills, Tenancy 101 and other training programs aimed at learning and practicing life skills

and decision making

• Assesses the program for effectiveness and producing behavioral changed in clients

• Participates in Crisis Intervention/Prevention training, HIPAA and Bloodborne Pathogen training and other

trainings deemed necessary to the position

• Maintains client files to include conversation, warnings, progress toward goals and documentation of any

incidents

• Report critical incidents immediately to the Director of Housing Stabilization Services

• Collects data necessary to meet funding requirements and statistical reports

• Assures the safety of each property through frequent tours of the facilities inspecting for any hazards or

repair needs

• Reports any hazards to the Director for immediate attention to insure safety for the residents

• Facilitates the repair process in collaboration with the Director

• Completes annual recertifications with clients

• Maintains ongoing communication with SHP Coordinator

• Collaborates with teammates and other agency staff as appropriate

Competencies:

• Accountability: Readily accepts own role in the outcome of a situation whether positive or negative

• Adaptability and Flexibility: Able to change direction as priorities shift and thrive in environments that

require the ability to adapt to changing circumstances

• Bravery: Ability to act with courage and conviction in the face of opposing views or forces

• Conflict Resolution: The ability to productively find solutions to situation where two or more parties are

in disagreement

• Counseling Skills: Ability to provide direction and support in someone's time of grief, crisis, or loss

• Honesty/Integrity: Ability to sincerely adhere to moral and ethical principles

• Persuasion: Able to provide compelling evidence that ultimately influences the outcomes of a decision

• Teamwork and Collaboration: Ability to work effectively with others to achieve common causes

Desired Qualifications:

• Associate's Degree

• Or equivalent in education and experience

• Human Services experience

• Customer Service experience

• Experience with disabilities helpful

• Valid NH Driver's license and vehicle with liability insurance