Overview:
We are seeking a dynamic individual to join our team as a Dealer. The ideal candidate will have excellent communication skills and a passion for sales. Under the direction of the Dealer Service Supervisor, the general function of the Dealer Service Representative is to provide quality support services to Alarm Dealers.

Essential Duties and Responsibilities

• Processes inbound calls from Alarm Dealers providing services such as: placing accounts in test mode, troubleshooting signal traffic, assigning new account numbers, retrieving raw data and caller I.D., poll AES radio units, and answer questions regarding Web access, customer account information or history.
• Initiates dealer’s request for customer account changes by completing the Subscriber Change form for the Data Entry department.
• Notifies Alarm Dealer of activations, excessive signals, unknown events, late to close, and unscheduled openings to decrease low-priority signals generated for the Dispatch Operators.
• Initiates call to Alarm Dealer to request information needed by other departments to complete the transaction in question accurately.
• Establishes new Dealer accounts with the option to receive customer activity reports and/or have Dealer Web access.
• Maintains Dealer accounts by accurately updating information requested by the Dealer.
• Processes mail from Dealer boxes and reports to be mailed to the customer or Dealer.
• Monitors and responds to correspondence in Dealer Service email box.
• Maintains a service-oriented attitude when dealing with Alarm Dealers always conveying professionalism and a desire to help.
• Develops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceeded.
• Must attend scheduled department meetings and company training meetings and seminars.
• Performs other duties as assigned by Supervisor.

Qualifications

• 1 year experience within a Central Station or high volume, customer contact environment preferred.
• Strong technical aptitude
• Ability to communicate effectively over the telephone and in writing.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to work independently and use effective time management skills.
• Dependable and punctual
• Desire to cross-train in other company positions.

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• 1 year

Shift:

• 12:00 pm - 8:00 pm Monday-Friday. (Off Saturday & Sunday.)
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Richardson, TX: Relocate before starting work (Required)

Job Type: Full-time

Pay: From $15.00 per hour

Work setting:

• In-person

Ability to Commute:

• Richardson, TX 75081 (Required)

Ability to Relocate:

• Richardson, TX 75081: Relocate before starting work (Preferred)

Work Location: In person