• Provide advanced-level analytical and business consulting support to internal Customers. Lead analyses and initiatives of critical scope/impact, develop visualizations, and create complex data models to provide decision support Coordinate efforts between various Leaders/departments, providing guidance and support through implementation of change. Facilitate Post Ops Analytics sessions, ensuring all materials are developed to tell a compelling story that explains the analysis and supports the recommendation.

• Coordinates with the Post Ops Analytics Leader to align on analytical requests, expectations, and priorities, ensuring analyses are aligned with overarching Team and enterprise goals
• Provide analytical support and expertise to Customers and partners intra/inter-departmentally, quickly discerning relevant dependencies and providing the path(s) to resolution
• Perform descriptive and diagnostic analyses of operational events on an ad hoc basis while simultaneously managing long-term projects
• Act as a business strategy/project advisor for any analyses occurring retroactively, responsible for framing analysis, recommendations, and delivery
• Facilitate Post Ops Analytics strategic discussions with Leaders and project Stakeholders
• Ensure timely development of Post Ops Analytics reports and agenda, leading discussions at Post Ops Analytics Sessions
• Collaborate with Daily Ops Analyst partners to gather qualitative anecdotes, aiming to provide additional context on decision making and quantitative analyses
• Collaborate with other operations Teams and stakeholders to develop overarching project timelines to ensure implementation of next steps and action items coming out of Post Ops Analytics sessions
• Collaborate with Post Ops Team members to track and report measures of success
• Responsible for collating and reporting Post-Ops Team success stories, collaborates with Analytical Manager and Communications Teams to ensure broad delivery across the enterprise as needed
• Work with Post Ops Analytics Associate Consultants, to provide operational expertise, technical expertise, and ensure that analyses are focused on broader Team goals
• Build strong relationships with Network Operations Control, adjacent Operations Teams, and support departments to ensure constant sharing of knowledge and lessons learned
• Act as a thought leader and serve as a trusted advisor to the Manager, Post Ops Analytics
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leader

• Knowledge of strategic and financial analysis and proven analytical and quantitative skills
• Knowledge of business and management principles involved in strategic planning, resource allocation, product planning, prioritization, and coordination of people and resources
• Knowledge of aviation operations, terms, and metrics
• Knowledge of analytical technology systems and related theory, practice and concepts
• Skilled in data analysis and visualizing data to drive insights using tools such as think-cell, Excel, Tableau, etc
• Skilled in synthesizing complex information, conveying this in well-written PowerPoint presentations and presenting to stakeholder
• Skilled in SQL and Excel
• Skilled in Alteryx or other data manipulation tools, and Tableau or other data visualization software
• Ability to quickly identify a path forward when tasked with complex analytical problems, including data cleansing/prep work
• Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a team-oriented, cross-functional environment
• Ability to self-start and work autonomously, with limited and disparate information
• Ability to communicate effectively with all levels of employees up to and including executive levels
• Ability to build strong interpersonal relationships, communicate in an effective manner, and lead through influence at all levels within an organization
• Ability to meet deadlines, prioritize tasks, and work collaboratively with the Team
• Ability to coach and mentor others on area of expertise
• Ability to demonstrate and maintain a high regard for confidential and sensitive information

• Required: High School Diploma or GED

Experience

• Demonstrated experience in directly or indirectly leading

• Expert-level knowledge and experience in:

  • Driving complex cross-functional initiatives and aligning stakeholders at all levels

  • Breaking down and solving ambiguous problems through quantitative and qualitative analysis

  • Developing clear and well-written PowerPoint presentations that synthesize approach, insights, and recommendations, requiring minimal oversight

  • Identifying opportunities for innovation and growth by analyzing market trends, competitive landscape, and industry best practices

  • Providing strategic guidance and thought leadership to senior leaders

  • Mentoring junior employees in their professional development

  • Running and/or overseeing complex analysis using SQL, Alteryx, and/or Tableau

  • Developing strategies, plans, and identifying critical decision points, communicating them to executive leadership

• Preferred: Experience in SQL, Alteryx, Tableau, and PowerPoint

• N/A

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
• Must be able to work at Company facility at least 3 days a week
• Must be able to work extended hours based on operational needs

Pay & Benefits:

Competitive market salary from $124,550 per year to $138,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

*Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

*Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *

*Potential for annual Profit Sharing contribution toward retirement - when Southwest profits, you profit**

*Explore more Benefits you'll love:

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***Profit Sharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company