As the use of technology rises in the Medical field, there is a growing need for technical assistance. At Southview, we understand that supporting our end-users is an extremely important part of overall patient care.
Duties of this position include, but are not limited to:
Provide help desk support for all end users with IT problems, first line support for patient portal (Follow My Health), provide telephone system support for end users (work with telephony vendor), set up new IT equipment for users, move IT equipment when necessary, call vendor technical support when necessary to resolve IT problems, manage data backup off-site media rotation, help with after hours and weekend projects (occasionally), liaison for Managed Print Service company, work with manager on analysis and roll-out of new equipment, software, and systems, and other duties as assigned by Management.
Work hours will typically be 8:00AM until 5:00PM but can vary depending on daily need. Work days are Monday through Friday.
Starting Hourly Rate - $20 - $25
Southview prefers that candidates have experience and understanding of IT terminology and concepts. Previous end user help desk support experience strongly preferred. Good critical thinking/decision making skills, excellent interpersonal and communication skills, as well as the ability to interact professionally with physicians, patients, co-workers, and management are required. This position requires that candidates be able to lift/carry up to 35 pounds and walk/stand for extended periods of time.
Associate's Degree in related field required.