NATURE OF WORK: Supports the provision of direct services by answering in-coming phone calls from those seeking services within LPCC as well as greets the public coming into the building. Coordinates the building’s communication and is responsible for making decisions based on established policies and procedures. This position will handle all customer service expectations to include answering phones, scheduling appointments, collecting co-pays, entering client information in the computer system, handling client complaints, end of day closing procedures and other office duty functions.

MINIMUM QUALIFICATIONS:

· Ability to perform Essential Duties as outlined below.

· High School Diploma or Equivalent

· One year of experience as a receptionist or in an office environment.

· Working knowledge of computers

· Ability to comply with LPCC’s and Division departmental safety procedures.

· Ability to read, write and speak the English language.

WORK ENVIRONMENT: In-Doors 98% of the time; outdoors 2% of the time

WORK PACE: Pace determined by the need of client(s).

ESSENTIAL DUTIES:

Answers a multi-line switchboard and properly distributes calls, takes messages or handles the call appropriately by identifying needs, resolving matters or making referrals when necessary.

Operates normal office equipment such as computers, fax machines and copies as needed.

Greets the public coming into the building and assists them with their needs by directing them or securing appropriate personnel to assist them.

Projects a professional image to the public.

Follows LPCC’s policies and procedures in dealing clients.

Coordinates activities in the front desk area with other employees to ensure a smooth operation.

Coordinates the building’s communications such as the use of the intercom system and transfers when necessary for prospective patients.

Assist in checking appointments and availability of employees for clients

Accepts cash payments from clients and writes receipts.

Performs routine data entry.

Helps to assure that the safety, health and well being of clients are always maintained in the lobby area.

Submits documentation in a timely and accurate manner.

Monitors, maintains and use appropriately, all equipment and supplies.

Support and help in the training of new employees.

Cross-trained to perform functions in the areas of medical records, in-takes and scheduling, registration, scanning, and all other SWVHS Based programs.

Attends in-service training’s and mandated meetings as assigned

OTHER DUTIES AS ASSIGNED.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Work setting:

• In-person

Ability to Relocate:

• South Charleston, WV 25309: Relocate before starting work (Required)

Work Location: In person