Job Summary: The Teller I is an entry level position the incumbent serves under relatively close supervision with a goal of making minimal errors when assisting customers who come into the Bank to deposit or withdraw funds. Assistance is needed with complex transactions as part of the training process. The Teller I is expected to learn and work toward the ability to explain the Bank’s services, cross sell and make needs based referrals to branch personnel who are responsible for opening accounts or making loans.

Listing of Key Responsibilities:

All of the following responsibilities are performed under relatively close supervision.

1. Provides customer service primarily face-to-face, but also by phone when necessary.
2. Cashes checks, receives deposits, transfers funds, prepares official checks, takes loan payments, provides traveler’s checks, makes cash advances, takes stop payments, etc., all in compliance with Bank Teller Standards, Bank policies, procedures and processes and all applicable external laws and regulations with a specific focus on BSA requirements.
3. Focuses carefully on each customer transaction in terms of the appearance of the items presented and knowledge of the customer, and always confidentially reviews any concerns or suspicions with another employee (i.e., another Teller, CSR, Lead CSR, Assistant Branch Manager or Branch Manager) as appropriate to determine if the transaction should be completed.
4. Follows all dual control procedures required to maintain internal controls in performing assigned duties, for example in the cases of ATMs, night deposits, vault activities, cash counts, etc.
5. Ensures that he or she never processes transactions related to his or her personal accounts or those of a family member.
6. Opens and closes designated Teller terminal and accounts for cash assigned, received and disbursed.
7. Accurately balances Teller terminal, completes closing report and remits daily work for further processing by Deposit Operations on a daily basis.
8. Processes night deposit bags and customer change orders.
9. Handles ATM servicing and balancing.
10. Processes mail and answers phone.
11. Performs other duties as assigned.