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Job Summary: The CSR I is the highest level achievable in the Teller career path (except for Lead Teller), and is responsible for assisting customers who come into the Bank with depositing or withdrawing funds, understanding and generally explaining the Bank’s services, cross selling and making referrals to branch personnel who are responsible for opening accounts or making loans. The job title of CSR I means that in addition to primarily performing the Teller functions at a high level of efficiency and essentially with no errors, the incumbent is cross trained to open new accounts when called upon to do so.
Listing of Key Responsibilities:
Quotes current Bank rates to customers.
Explains Bank services to customers when needed, always takes the opportunity to cross-sell, and refers customers to personnel in the Branch who are trained to open consumer or business accounts, issue credit cards, etc.
Is crossed trained to open new accounts when called upon to do so.
Education Required: HS Degree or equivalent.
Experience Required: Typically 3 years of Teller experience at Southern States Bank or equivalent experience with another organization is required. If moving from a Teller II position, performance also is a key qualifying factor.
Knowledge and Skills Required: The incumbent is expected to have a thorough knowledge of the non-interest bearing and interest bearing demand deposit and savings accounts, and related services, offered by the Bank, and the proper policies and procedures for handling the deposit and withdrawal transactions for these accounts. Also, a sound knowledge of and ability to use the Bank’s operating system is very important. In addition, he or she should be thoroughly knowledgeable of all BSA and compliance requirements associated with job responsibilities, as well as excellent ability to adapt to changes in products, services and related policies and procedures and the addition of new products and services. Excellent basic math, verbal communication, customer service, sales referral, PC and multi-tasking skills, as well as detail orientation are required.
Key Business Relationships: Interacts internally with the Branch Manager, Lead CSR, other CSRs, other staff in the assigned Bank location and Deposit Operations support staff at the headquarters location. Interacts externally with existing and potential Bank customers.
Other Relevant Information: It is very important to emphasize that the person performing the responsibilities assigned to this position works with confidential customer information, and only is to access such on a need to know basis. Also, such information never should be released to a third party without the specific authorization of a Senior Manager
Other
Banking
$31k-38k (estimate)
03/18/2024
05/16/2024
southernstatesbank.net
OPELIKA, AL
100 - 200
2007
Public
MARK CHAMBERS
$50M - $200M
Banking
Southern States Bank is a provider of personal and business banking products and services and offers online services and mortgage products.
The following is the career advancement route for Customer Service Representative I (CSR I) positions, which can be used as a reference in future career path planning. As a Customer Service Representative I (CSR I), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I (CSR I). You can explore the career advancement for a Customer Service Representative I (CSR I) below and select your interested title to get hiring information.