Job Duties:

• Speak to patients or guarantors by phone or in person concerning the balances on their accounts.
• Post insurance and balance payments on guarantor accounts.
• Answer incoming call on the billing line and help return calls from the billing voicemail box.
• Help monitor billing email and take necessary actions.
• Be able to review accounts and provide clear explanation of account to patient or guarantor.
• Take necessary action, if needed, to correct insurance and re-bill claims.
• Investigate and correct posting errors.
• Take patient payments by phone and post to account.
• Obtain and correct address on accounts when statements return in the mail.
• Document all actions taken in notes on patient accounts.
• Help work denied claims and file appeals as needed.
• Provide back-up for the Collection Account Representative.
• Communicate appropriately with patients, employees, managers, and providers.
• Perform tasks as assigned by the Revenue Cycle Manager for cohesive teamwork.