Job Title: Receptionist

Department: Energy

Location: Manchester, New Hampshire

Hours: M-F 8:30 a.m.- 4:30 p.m. (Full Time 35 hrs.)

Reports To: Site Supervisor

Job Summary:

A Receptionist will work out of assigned outreach office and will be the first contact with all clients and visitors when they arrive. This position will also have initial contact with potential applicants on the phone or in person, will explain the agency programs and intake procedures, will schedule appointments, greet clients, fill out emergency forms and schedule intake staff. May do outreach and take applications when needed.

Requirements:

• Learn to use the FAP/EAP software proficiently;
• Efficiently handle a large volume of incoming phone calls in a timely fashion, connecting callers to the office, department or person indicated and take messages as directed. Incoming calls will as needed include the agency’s main phone line.
• Meet and greet members of the general public, greet them cordially and give them general information about the programs.
• Greet clients coming in for an interview, confirm their appointment and present them with appropriate handouts to read while they are waiting;
• Prepare applicants who call for an appointment, discuss household income and other information needed to determine their eligibility at the time of appointment;
• Schedule mutually convenient appointment times for program applicants as needed, call the day before the appointment to confirm the date and time and follow through with no shows for rescheduling.
• Make appointments for clients who come in for help in filling out their mail in application form.
• Be responsible for mailing any appropriate forms and/or the appointment letter to the client.
Share any information gathered about the client during phone conversations with the intake clerk by printing out the previous years’ applications and this year’s appointment letter.

COMPENSATION: $18.58. SNHS provides a generous benefits package.

FOR MORE INFORMATION CONTACT:

Southern NH Services

40 Pine Street Manchester, NH

(603) 668-8010 or apply at: www.snhs.org/careers