What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with roots that go back to 1933. We were named by Newsweek as a Most Loved Workplace and included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

Accountable for the credit, collections and cash application processes, including the consistent application of a credit policy, the assessment of creditworthiness of potential customers, daily credit review and order release for existing customers, State Liquor Authority (SLA) Delinquency reporting, account reconciliations, inside and outside collections, cash application, bad debt write offs and Bank/General Ledger reconciliations with the goal of optimizing the mix of company sales and bad debt losses.

Primary Responsibilities

• Maintain a department organizational structure sufficient to meet all goals and objectives
• Ensures effective and efficient processing of Accounts Receivable functions, including internal revenue transactions, revenue reporting and reconciliation of the Accounts Receivable ledger
• Managing collections process to ensure proper sending of follow-up inquiries, negotiating with past due accounts, and referral of accounts to collection agencies
• Overseeing team of employees who perform customer billing information maintenance to ensure that all sales are billed to the proper entity in a timely manner
• Managing and ensuring the accuracy and timeliness of weekly Accounts Receivable aging and collection status reports
• Auditing methods and procedures of accounts receivable function to improve efficiency and effectiveness
• Create and maintain Standard Operations Procedures for all functions within the department
• Review department policies and procedures to assure promotion of the business and make recommendations for efficiency improvement to State Director
• Develop and track department metrics and report regularly to State Director
• Create development opportunities for employees future growth
• Determine productivity targets to measure employee performance
• Ensure regular performance reviews and timely corrective actions when needed
• Maintain positive and effective relations with the sales and marketing departments
• Collaborate with fellow operations managers to assure efficient streamlining of procedures
• Address all elevated customer complaints or concerns to satisfaction and report significant issues to State Director
• Respond timely and accurately to State Liquor Authority (SLA) and Tax Department inquiries
• Maintain a credit scoring model and monitor the credit granting and updating process
• Ensure timely turnaround on credit review process and oversee management of customer credit files.
• Investigate the largest customer credit applications and when necessary, visit the customers to establish relations
• Ensure compliancy with regards to State Liquor Authority (SLA) licensing and account set up
• Manage open cash on delivery (COD) invoice process including regular communicating with senior sales management
• Oversee supervision of credit staff which includes new account set up, customer background checks and file maintenance
• Assure timely collection of monies due to corporation, and distribution of dunning letters
• Manage relations with outside collection agencies and collection attorneys and regularly review collection rates
• Regularly review company Aging Report and estimate bad debt risks
• Authorize bad debt write offs and manage to budget; manage customer bankruptcies
• Assure compliancy with regards to State Liquor Authority (SLA) delinquency reporting rules
• Oversee supervision of collections staff including order release, SLA reporting, collections and account
• Reconciliations
• Manage Subcontract Work Orders (SWO), Fintech, Wire Transfer and electronic check operations.
• Manage PO Box or Lock Box Operations for mailed payments
• Ensure all cash receipts are applied timely and accurately
• Report estimate of cash deposit to Corporate Office
• Ensure compliancy with regards to payment receipt
• Oversee supervision of cash application staff including application of receipts, balance transfers, daily SLA paid release report and monthly bank and general ledger reconciliation
• Perform other job related duties as assigned

Minimum Qualifications

• Bachelors Degree and 5 years of experience or equivalent education and related experience
• Proficient in Microsoft Office Suite
• Strong organization, multi-tasking and time management skills
• Certified Public Accountant (CPA) a plus
• Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling and, to some extent, calculus

Preferred Qualifications

• Call/contact center experience

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 15lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

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