Assist callers with claim related challenges/questions along with other calls accurately and efficiently within multiple operating systems, offering excellent customer service to policyholders, agents and others.

Customer Service Representative (2 Fulltime Positions)

• Assist customers with filing claims by gathering information and entering pertinent data.
• Tentative start date: Monday, 6/3/2024
• Training will be a combination of in-person and virtual sessions. It's a requirement to report to the office on selected training days for in-person sessions.
• Candidates must be available to attend a 4-week training course, Mon – Fri, between hours of 8:00 a.m. and 4:30 p.m.
• Candidates must have reliable broadband Internet service and a home environment conducive for working remotely.

Required Qualifications:

• High School Degree or GED.
• Preference will be given to candidates with previous customer service experience in a call center environment.
• Personal computer skills in Microsoft Windows.
• Good oral and written communication skills.

• Availability: must be available to work an 8- hour shift between the hours of 7:00am and 5:00pm, Monday-Friday. Weekly schedules are posted 2-3 weeks in advance.
• Occasionally, extra shifts may be required based on business needs.

Resumes should be provided along with the application.

Education

• High School or better