Position Summary:

The Front Desk team member is our Patient Experience Specialist. This team member will support the practice by displaying a positive and professional image to patients visiting our clinics. These team members will be responsible for the check-in and check-out of patients, answering phones, scheduling and confirming appointments, performing patient information updates, insurance verification and authorizations, and collecting payments.

Job Type: Full-time, On Site with the ability to travel to multiple locations in the area

Reports to: Team Leader

Responsibilities:

• Welcome and greet all patients and visitors, in person or over the phone.
• Register new patients.
• Update existing patient demographics each year.
• Responsible for inputting very detailed information regarding the patient using multiple computer screens with 100% accuracy.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
• Initiate tasks via EHR when necessary to enlist the assistance of other team members to resolve the patients request and/or concern.
• Reach out to supervisor for support when needed or unsure.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Verify insurance eligibility and obtain insurance authorizations through electronic resources.
• Work-up schedules prior to appointment to ensure prior authorization was obtained.
• Collect patients out of pocket liability (co-pays, co-insurance & deductibles).
• Check patients out and reschedule per doctor's instructions.
• Responsible for keeping the reception area clean and organized.
• Protects patient confidentiality by making sure documentation is scanned correctly into patients Electronic Medical Record.
• Maintain Front Desk office inventory and equipment thorough the inventory control system.
• Maintain cleanliness and upkeep in all patient areas to include but not limited to: Coffee bar, waiting room(s) and restroom(s).
• Adapts to multiple and rapidly changing priorities and deadlines.
• Help patients in distress by: responding to emergencies, anticipating patient’s anxieties and answering patient’s questions.
• Schedule tests, scans and outside appointments for patients as necessary.
• Communicates all add-ons, delays, cancellations, and no-shows to other clinical staff.
• Performs other general administrative tasks as directed by team lead.

Qualifications & Skills:

• High school diploma or GED required; Associate degree or higher preferred but not required.
• Minimum of 1 year relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
• Exceptional interpersonal communication skills (both verbal and written) with a positive tone and welcoming body language.
• Confident and capable of communicating with patients inside and outside of the company.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Familiar with HIPAA regulations.
• Works well under pressure and maintains a sense of urgency, displays professionalism, discretion, and tact.
• Excellent organizational and time management skills.
• Maintains composed demeanor, pleasant, polished, and professional appearance.
• Positive attitude and customer-oriented approach are priorities for this position.
• Exercises good judgment, uses discretion, keeps personal and personnel matters confidential, and keeps supervisor and HR apprised of employee-sensitive issues.
• Ensures clinic processes are moving forward, maintains smooth workflow, and takes initiative as appropriate.
• Good problem-solving skills coupled with the ability to work independently, productively, and effectively manage concurrent tasks within a rigid time schedule required.
• Dependable, punctual, and reliable with an excellent attendance track record.
• Keep supervisor and co-workers up-to-date on issue and project status.

Preferred Experience:

• Experience with electronic scheduling system and electronic medical records (EMR).
• Working knowledge of healthcare insurance.

Work Environment & Physical Demands:

• Work is performed in a medical office setting.
• Physical demands of position: must be able to sit for long periods of time, must have manual dexterity to work computer systems and keyboard.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 5 years (Preferred)
• Customer service: 1 year (Required)

Work Location: In person