SEMG Medical Assistant Job DescriptionJoin Our Exceptional Healthcare Team!Are you a medical assistant who is looking for a job that offers a supportive and collaborative work environment? Look no further!At Southeast Medical Group, we are a team of dedicated and compassionate healthcare professionals who are committed to providing exceptional care for our patients. We are looking for a medical assistant who shares our values and is ready to join us in delivering top-notch care. As our new medical assistant, you will have the opportunity to:Work closely with our primary care physicians and other healthcare professionals to provide high-quality care to our patientsAssist with a wide range of tasks, including scheduling appointments, taking vital signs, and preparing patients for examsContribute to a positive and team-oriented work environmentEnjoy competitive compensation and benefits, as well as opportunities for professional development and growthTo be successful in this role, you should have:A medical assistant certificationExperience in a medical office settingExcellent communication and interpersonal skillsA commitment to excellence and a willingness to learn and growIf this sounds like the right job for you, we want to hear from you! Please send your resume and a brief note about why you would be a great fit for our team. We can't wait to meet you!Certified Medical Assistant-1ResponsibilitiesProvides immunizations to patients, takes vitals, rooms on patients, clinical/clerical dutiesPrepares patients for physicians visit, preforms tests and files appropriate documents.Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patientsPerforms a variety of patient care activities to assist physicians and nursing personnelDelivers quality customer service and maintains established quality control standards.Check-out patients, assist with referral processing, and arrange laboratory servicesPrepare patients for examination, take vitals, and record patients' health historySet-up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and testsPrepare equipment and examination rooms, and clean instrumentsAssist physician with medical treatments, procedures, and examsManage inventory of medical supplies and equip exam rooms with appropriate suppliesManaging messages, prior authorizations, patient callsQualificationsHigh school diploma or GED required; successful completion of an accredited medical assistant certification program (w/certification) at time of hire, or within 90 days of employmentExcellent interpersonal skillsMaintains MA and CPR certifications (and actions required for recertifications) (CPR within 30 days of employment)Current Basic Life Support Certifications (BLS) for healthcare providersSatisfactory complete applicable competency assessments/skill checklist within 90 days of hire/transfer into MA job.If hired into the Southeast Medical Group Career Ladder, will be required to complete training and assessment for level hired within 90 days.Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly mannerKnowledge of medical terminologyMust be detail-oriented and highly organizedFirm grasp on medical practices, administrative processes, and organizational policiesKnowledge of patient care and examination proceduresMust be able to maintain confidentiality at all timesCertified Medical Assistant-2ResponsibilitiesPerform all responsibilities for MA-1Assist in training and evaluation of new hiresAssist in inventory management processPod leader responsibilitiesAssisting other MAs and providers in needAssisting MA-Team Lead as directedMaintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.Assists with daily and monthly quality assurance reviews including emergency kit check off.Certified Medical Assistant-3ResponsibilitiesPerform all responsibilities of MA-2Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plansMake sure early and late MA schedules are setAssist practice manager on clinical tasks as directedMaintain inventory of medical supplies - order, receiving, and returningAssist with patient complaints as neededGuide patients and clinical staff to the proper authority for any issuesAssist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.Manage and maintain ortho supply and medication samples closetsCertified Medical Assistant-Team LeadResponsibilitiesPerform all responsibilities of MA-3Assist in the supervision of work and performance of clinic staff, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.Assist with interviewing new MA candidates and providing inputOversee and train new and existing staff along with the clinic manager.Assist with intake and set-up for patient visits.Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff.Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.Perform other administrative tasks and clinical care as assigned by the Clinic Manager.Work with Manager to oversee dispensary logs and storage to maintain quality assurance.Coordinate the inventory, ordering and supply stock maintenance of medical supplies.Assist with other administrative projects and tasks as needed.Assists with daily and monthly quality assurance reviews including emergency kit check off.Performs other duties as assigned by management.Team leads are the first chain in the management ladder.Arranges staff to best manage patient flow.Handles problems and complaints from staff members.Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).Note: we do employee Non-Certified Medical Assistants; they are still required to have graduated from an accredited Medical Assistant program and to function at the same competency level as a CMA (tested upon hire and annually via competency assessments), non-certified medical assistants will be eligible for the annual merit program yet will have a lower pay range as compared to Certified Medical Assistants.. To be promoted to the next level, certification is required.