39 Patient Account Representative Jobs in Jacksonville, FL
Southeast Orthopedic Specialists is Hiring a Patient Account Representative Near Jacksonville, FL
DescriptionPATIENT ACCOUNT REPRESENTATIVE CENTRAL BUSINESS OFFICE | NON-CLINICAL | FULL-TIME | JACKSONVILLE, FL | $15-$17/HOUREstablished in 2001, Southeast Orthopedic Specialists is a regional leader in musculoskeletal medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. Our mission is to make industry-leading five-star orthopedic care accessible to as many people as possible.
BenefitsAt Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust BENEFITS includes the following:
- Competitive Health & Supplemental Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan with company match
- Employee Assistance Program available 24/7
- Employee Appreciation Days/Events
- Paid Holidays & Paid Time Off
Acts as the primary contact for answering statement and billing inquiries for HOPCo. Responsible for reducing the accounts receivable of patient balances by arranging payment on outstanding accounts.
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Essential Functions
- Provides excellent customer service in alignment with our “World Class Service” expectations by promptly answering patient inquiries, going above and beyond with follow-through actions and always maintaining a positive demeanor while interacting with customers, both internal and external.
- Assists patients and family members with billing and account questions, following up with insurance companies and internal departments as needed.
- Works to resolve complaints at first contact wherever possible. Ensures all encounters are handled in a courteous, professional, and confidential manner.
- Proactively works outstanding patient balances by contacting patients to arrange payment on outstanding accounts. Ensures patient balances are resolved promptly.
- Analyzes accounts for proper claims processing and payment posting through inquiries from patients or staff.
- Adheres to Business Office Patient Account Representative Occupancy rate standards for incoming phone calls.
- Provides patients with estimated fee quotes and can explain insurance terms and regulations to assist patients in understanding their insurance benefits.
- Verifies the accuracy and timeliness of patient demographics and billing activities and identifies problems and trends.
- Communicates with insurance and collection agencies. Completes daily requests and works through obstacles on account balance to ensure maximum reimbursement.
- Establishes and maintains effective communication with clinics, co-workers, and other departments as required.
- Works to ensure that all assigned reports are worked accurately and promptly.
- Maintains account receivables, identifying potential problems through registration, charge corrections, duplicate accounts, and refunds.
- Provides feedback to management on issues that prevent timely reimbursement from payers due to contract, provider, and insurance company or system limitations.
EDUCATION
- High school diploma/GED or equivalent working knowledge required.
- Requires a minimum of two to three years experience in billing or collections in a physician clinic or hospital environment.
KNOWLEDGE
- Knowledge of medical billing and collection policies and procedures, ICD, and CPT coding.
- Advanced computer knowledge, including Windows-based programs.
- Knowledge of legal and regulatory government provisions.
- Establishing and maintaining effective internal and external working relationships.
- Defusing difficult situations and able to be consistently pleasant and helpful.
- Resolving billing and payment issues.
- Multi-task in a fast-paced environment. Must be detail-oriented with strong organizational skills.
- Interact professionally with patients, providers, and the public.
- Read and communicate clearly and effectively in English. Bilingual is a plus.
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment.
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching are required.
- Manual dexterity using a calculator and computer keyboard.
- This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. **
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Job Summary
Full Time
Ambulatory Healthcare Services
$37k-46k (estimate)
05/10/2023
06/18/2024
se-ortho.com
JACKSONVILLE, FL
200 - 500
2001
BRETT PUCKETT
$10M - $50M
Ambulatory Healthcare Services
Related Companies
The job skills required for Patient Account Representative include Customer Service, Medical Billing, Accounts Receivable, Effective Communication, CPT, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Account Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Account Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Account Representative positions, which can be used as a reference in future career path planning. As a Patient Account Representative, it can be promoted into senior positions as a Patient Accounts Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Account Representative. You can explore the career advancement for a Patient Account Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Account Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Account Representative job description and responsibilities
A patient account representative manages several tasks related to patient accounts for hospital and clinical facilities.
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Patient account representatives perform tasks associated with medical billing.
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Patient account representatives work at a lot of medical facilities.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Account Representative jobs
Attain Additional Licenses, Certifications, and Registrations as Needed.
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Become a Responsible Support When Needed.
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Earn a Master’s Degree (Optional).
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Get experimental with different positions.
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Join a Professional Organization.
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Step 3: View the best colleges and universities for Patient Account Representative.
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